Job Description

Description

El Encanto, A Belmond Hotel, has been meticulously restored to capture all the romance and glamour that endeared it to both the local Santa Barbara community and visitors alike. Ninety-two quintessential, California-styled suites and bungalows, terraced grounds featuring seven-acres of gloriously landscaped gardens with sweeping views of Santa Barbara and the Pacific Ocean. Original architectural features have been lovingly restored, including the historic, trellis-lined Arbor and Lily Pond. Modern additions to the expansive outdoor zero-edge pool and a new beautifully appointed boutique spa enhance the journey for today’s luxury-seeking guest. With our vast offerings, the opportunities to craft a unique career here are endless. Join us and achieve the truly exceptional.

As a Turndown Attendant at El Encanto, a Belmond hotel, you are part of a team that brings impeccable room care to life through preparation and guest satisfaction. In this role, you will prepare guest rooms with meticulous detail, to ensure a luxurious and welcoming guest experience, while also looking after the room for the rest of the guests’ duration with us. If you’re looking to develop your skills and be part of the future of luxury, this is your moment.

Requirements

Primary Responsibilities Include

· Taking pride in impeccably preparing rooms for incoming guests through cleaning, and replenishing linens, towels, and amenities to create a welcoming and luxurious atmosphere

· Providing thorough cleaning tasks, including dusting, vacuuming, mopping, and polishing surfaces, paying close attention to detail and ensuring that cleanliness standards are met or exceeded

· Attending to various guest requests such as providing extra amenities, or offering information about hotel services and facilities in a helpful, professional manner to ensure guest satisfaction

· Reporting maintenance issues or damages to guest rooms to the appropriate department for prompt resolution and to ensure a meticulous environment for guests

· Provides additional services to guest rooms.

· Evening turndown of beds in occupied rooms.

· Empty, wash and dry all ashtrays. (This is a smoke free property; only when instructed by management.)

· Empty and wipe out wastebaskets.

· Replace all used or damaged amenities.

· Fold guest belongings; pair up shoes (stay over guests).

· Wash and dry countertops, making sure all hair is removed.

· Restock amenities, toilet tissue and Kleenex.

· Clean the water glasses.

· Clean and dry ice bucket, tray and glasses

· Cleans and services all assigned rooms to the standard set by El Encanto and to LQA standards.

· Maintains neat appearance of Housekeeper’s bag/basket.

· Takes responsibility for keeping housekeeping carts, linen and supply rooms neat and orderly at all times.

· Assist in any other related duties as required.

· Maintains a professional appearance and attitude.

· Reports all maintenance concerns to a Supervisor or Office coordinator.

· Completes all assigned tasks in accordance with all safety procedures as defined by El Encanto.

· Follows key handling procedure set by El Encanto.

· Reports and hands in all Lost and Found items according to the Lost and Found procedure established by El Encanto.

· Follows all procedures regarding punch-in and punch-out for work as defined by El Encanto.

· Follows all procedures regarding attendance, lateness and absence as set by El Encanto.

· Follows standards set by El Encanto and LQA.

· Utilizes supplies efficiently to eliminate waste.

· Follows recycling practices defined by El Encanto.

· Use utilities and resources in a responsible manner to control wastage.

· Communicate relevant information to the department, your line manager and across departments, as appropriate.

· Comply with safe working practices, Health and Safety policy and ensure accidents/defects are reported immediately.

· Attend learning and development courses and complete eLearning modules, as required.

· Demonstrate and be a role model of Belmond’s core values of Care, Confidence, Curiosity and Community·

· Ability to engage in physical tasks such as lifting, pushing carts, and standing for extended periods

· An eye for detail to ensure that rooms are properly cleaned, supplies are replenished, and any maintenance issues are reported

· A respect for guests’ privacy; upholding professionalism and integrity when handling guest belongings with care and maintain confidentiality regarding guest information

· Effective time management skills to complete tasks efficiently while maintaining high standards of cleanliness

Benefits

At El Encanto we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:

Medical, Dental and Vision coverage. In addition, the company pays for basic life and AD&D as well as short term disability. Team members can choose additional coverage to include voluntary life/AD&D, spouse life/AD&D, dependent life, critical care, hospital indemnity, accident and flexible spending.

The Company offers paid time off, sick pay, a 401(k) program with company matching, and an employee assistance program. Team members also enjoy free cafeteria meals and discounts on food and beverage, spa treatments, and retail boutique items.

The Discovering Belmond program offers complimentary accommodation for team members while on leisure travel outside their region at any Belmond hotel and resort. It also offers food and beverage at a discounted rate. In addition to the complimentary offerings, discounted rates are available for safaris, trains and cruises.

We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.

This is your moment. Apply today!

Compensation is $20 per hour

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