Support Specialist Job at Tata Consultancy Services, Durham, NC

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  • Tata Consultancy Services
  • Durham, NC

Job Description

Job Title:

Veeva Vault (PromoMats & MedCom) Application Support & Maintenance engineer

Must Have Technical/Functional Skills

Vault MedComs

Vault PromoMats

Roles & Responsibilities:

Team Lead. Team management

Solution design and presentation to Customer

Daily health check of multiple systems (Global and US instances)

Ticket monitoring , WSR / MSR , Customer handling , escalation handling

P1 /P2 ticket handling

Generic Managerial Skills, If any

Vault coaching to new team members

People management (Appraisals, leave management, back up planning)

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