Job Description
Job Title: Director of Operations
Location: Remote + Regional Travel
Reports To: Vice President of Operations
Employment Type: Full-Time
About Revolution Hearing At Revolution Hearing, we do more than fit hearing aids—we change lives. We are a team of passionate professionals dedicated to delivering exceptional patient care through innovative solutions, personalized attention, and a commitment to excellence. As we continue to grow our footprint, we’re looking for a Director of Operations who shares our values and can help us scale our mission across multiple clinics.
Position Summary The Director of Operations plays a critical leadership role in ensuring operational excellence across a growing number of hearing aid clinics. This individual will be responsible for leading clinic teams, driving business performance, supporting providers, and delivering an outstanding patient experience. The ideal candidate is a hands-on leader with a strategic mindset, a passion for team development, and a strong understanding of clinic operations in a healthcare/retail setting.
What You'll Do Lead and Inspire - Support and develop clinic leaders and teams to achieve operational goals while keeping patient care at the center of everything we do.
- Provide ongoing coaching, training, and performance management across multiple clinic locations.
Drive Performance - Monitor and manage key performance indicators (KPIs), including hearing aid sales, appointment volume, conversion rates, and patient satisfaction.
- Collaborate closely with the VP of Operations and clinic leadership to identify opportunities for growth and efficiency.
Support Smart Growth - Partner in site expansion efforts, onboarding new clinics and teams while ensuring consistent culture and processes.
- Help implement new services, technologies, and programs that enhance the patient journey and streamline operations.
Ensure Operational Excellence - Standardize workflows and ensure consistent execution of best practices across all locations.
- Oversee scheduling, billing, inventory, and general business operations to ensure smooth daily function.
- Identify and resolve operational challenges with creativity and urgency.
Champion Culture & Compliance - Model Revolution Hearing’s values of integrity, teamwork, accountability, and patient-first care.
- Ensure adherence to HIPAA, licensure, manufacturer, and payer guidelines and policies.
What You Bring - 5+ years of experience leading operations across multiple healthcare or retail locations (Audiology or ENT experience preferred).
- Proven track record in team leadership, process improvement, and business performance.
- Strong communicator who thrives in a fast-paced, service-driven environment.
- High comfort level with data, KPIs, EMR systems, and hearing aid manufacturer tools.
- Bachelor's degree required; advanced degree or clinical experience a plus.
- Willingness to travel to clinic locations regionally (approx. 30–50%).
Why Join Us?- Make a real impact in the lives of patients and team members.
- Be part of a growing, mission-driven company with a supportive leadership team.
- Competitive salary, performance bonus, and full benefits package.
- Flexibility with remote work and regional travel.
Ready to lead with purpose and help more people hear better every day? Join the Revolution.
Job Tags
Full time, Remote job,