Director of Operations Job at Revolution Hearing, Richmond, VA

OERRMENsU3FCNUd6ZVlnamhBU2RneTgrNFE9PQ==
  • Revolution Hearing
  • Richmond, VA

Job Description

Job Title: Director of Operations

Location: Remote + Regional Travel

Reports To: Vice President of Operations

Employment Type: Full-Time

About Revolution Hearing

At Revolution Hearing, we do more than fit hearing aids—we change lives. We are a team of passionate professionals dedicated to delivering exceptional patient care through innovative solutions, personalized attention, and a commitment to excellence. As we continue to grow our footprint, we’re looking for a Director of Operations who shares our values and can help us scale our mission across multiple clinics.

Position Summary

The Director of Operations plays a critical leadership role in ensuring operational excellence across a growing number of hearing aid clinics. This individual will be responsible for leading clinic teams, driving business performance, supporting providers, and delivering an outstanding patient experience. The ideal candidate is a hands-on leader with a strategic mindset, a passion for team development, and a strong understanding of clinic operations in a healthcare/retail setting.

What You'll Do

Lead and Inspire
  • Support and develop clinic leaders and teams to achieve operational goals while keeping patient care at the center of everything we do.
  • Provide ongoing coaching, training, and performance management across multiple clinic locations.

Drive Performance
  • Monitor and manage key performance indicators (KPIs), including hearing aid sales, appointment volume, conversion rates, and patient satisfaction.
  • Collaborate closely with the VP of Operations and clinic leadership to identify opportunities for growth and efficiency.

Support Smart Growth
  • Partner in site expansion efforts, onboarding new clinics and teams while ensuring consistent culture and processes.
  • Help implement new services, technologies, and programs that enhance the patient journey and streamline operations.

Ensure Operational Excellence
  • Standardize workflows and ensure consistent execution of best practices across all locations.
  • Oversee scheduling, billing, inventory, and general business operations to ensure smooth daily function.
  • Identify and resolve operational challenges with creativity and urgency.

Champion Culture & Compliance
  • Model Revolution Hearing’s values of integrity, teamwork, accountability, and patient-first care.
  • Ensure adherence to HIPAA, licensure, manufacturer, and payer guidelines and policies.

What You Bring
  • 5+ years of experience leading operations across multiple healthcare or retail locations (Audiology or ENT experience preferred).
  • Proven track record in team leadership, process improvement, and business performance.
  • Strong communicator who thrives in a fast-paced, service-driven environment.
  • High comfort level with data, KPIs, EMR systems, and hearing aid manufacturer tools.
  • Bachelor's degree required; advanced degree or clinical experience a plus.
  • Willingness to travel to clinic locations regionally (approx. 30–50%).

Why Join Us?
  • Make a real impact in the lives of patients and team members.
  • Be part of a growing, mission-driven company with a supportive leadership team.
  • Competitive salary, performance bonus, and full benefits package.
  • Flexibility with remote work and regional travel.

Ready to lead with purpose and help more people hear better every day? Join the Revolution.

Job Tags

Full time, Remote job,

Similar Jobs

Hill Country Project Management LLC

GIS Developer - ESRI & Safe FME Job at Hill Country Project Management LLC

 ...interfaces between SAWS system applications and the Enterprise GIS Creates spatial web-based and mobile mapping applications using Esri, VertiGIS, and/or Safe Software FME technologies Conducts usability testing for spatial web-based and mobile mapping applications... 

JENOPTIK

Custodian Job at JENOPTIK

OVERVIEW: The Facility Custodial Technician, organizes, monitors, and sustains all facility cleanliness activities and operations; ensures a safe, clean environment for all employees; performs a variety of maintenance tasks relative to facility upkeep. Performs various...

Pride Health

RN Case Manager Job at Pride Health

 ...Now Hiring: RN Case Manager Join a Leading Healthcare Team! Location: West Mifflin, PA 15236 Full-Time | Competitive Pay | 26 Weeks...  ...to Extend Important: Case managers will cover 5 Skilled Nursing Facilities within 20-50 miles Shift: 8 hrs. days Shift, 8... 

Exos

Certified Performance Coach Job at Exos

 ...Job Summary: Join our dynamic team as a Performance Coach in a corporate wellness center setting! We are dedicated to helping our clients achieve their health and wellness goals through customized fitness programs, engaging group classes, and one-on-one training. If... 

Oneida-Herkimer-Madison BOCES

Curriculum Specialist - English Language Arts & Early Literacy Job at Oneida-Herkimer-Madison BOCES

 ...QUALIFICATIONS: Must possess New York State teaching certification Masters Degree required and SBL/SDL certification preferred Minimum 5 years of experience teaching required DUTIES: Plan, implement, evaluate and provide curriculum development and training...