Job Description

Job Title: Director of Operations

Location: Remote + Regional Travel

Reports To: Vice President of Operations

Employment Type: Full-Time

At Revolution Hearing, we do more than fit hearing aids—we change lives. We are a team of passionate professionals dedicated to delivering exceptional patient care through innovative solutions, personalized attention, and a commitment to excellence. As we continue to grow our footprint, we’re looking for a Director of Operations who shares our values and can help us scale our mission across multiple clinics.

The Director of Operations plays a critical leadership role in ensuring operational excellence across a growing number of hearing aid clinics. This individual will be responsible for leading clinic teams, driving business performance, supporting providers, and delivering an outstanding patient experience. The ideal candidate is a hands-on leader with a strategic mindset, a passion for team development, and a strong understanding of clinic operations in a healthcare/retail setting.

• Support and develop clinic leaders and teams to achieve operational goals while keeping patient care at the center of everything we do.
• Provide ongoing coaching, training, and performance management across multiple clinic locations.

• Monitor and manage key performance indicators (KPIs), including hearing aid sales, appointment volume, conversion rates, and patient satisfaction.
• Collaborate closely with the VP of Operations and clinic leadership to identify opportunities for growth and efficiency.

• Partner in site expansion efforts, onboarding new clinics and teams while ensuring consistent culture and processes.
• Help implement new services, technologies, and programs that enhance the patient journey and streamline operations.

• Standardize workflows and ensure consistent execution of best practices across all locations.
• Oversee scheduling, billing, inventory, and general business operations to ensure smooth daily function.
• Identify and resolve operational challenges with creativity and urgency.

• Model Revolution Hearing’s values of integrity, teamwork, accountability, and patient-first care.
• Ensure adherence to HIPAA, licensure, manufacturer, and payer guidelines and policies.

• 5+ years of experience leading operations across multiple healthcare or retail locations (Audiology or ENT experience preferred).
• Proven track record in team leadership, process improvement, and business performance.
• Strong communicator who thrives in a fast-paced, service-driven environment.
• High comfort level with data, KPIs, EMR systems, and hearing aid manufacturer tools.
• Bachelor's degree required; advanced degree or clinical experience a plus.
• Willingness to travel to clinic locations regionally (approx. 30–50%).

• Make a real impact in the lives of patients and team members.
• Be part of a growing, mission-driven company with a supportive leadership team.
• Competitive salary, performance bonus, and full benefits package.
• Flexibility with remote work and regional travel.

Ready to lead with purpose and help more people hear better every day? Join the Revolution.

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