Service Desk Analyst Job at Anchor Point Technology Resources, Indianapolis, IN

OGpjekRsaXVCNUd6ZllVa2d3NlJqQ284N1E9PQ==
  • Anchor Point Technology Resources
  • Indianapolis, IN

Job Description

Job Responsibilities:

  • Provide a fantastic customer service experience for every client who calls the Service Center for assistance
  • Refresh Experience
  • Codeswitch customer/user jargon and industry terms understood by application analysts
  • Respond to requests and effectively coordinate the execution of the Incident/Change/Problem processes
  • Capture and document all details of an issue in the Service Management Portal
  • Maintain technical expertise in the following areas:
  • Microsoft Operating System technical navigation and support
  • Microsoft Productivity Software (Office 365, Teams) technical navigation and support
  • Network device troubleshooting (modem/router/laptop wireless NIC)
  • Electronic Medical Record (EMR) technical navigation and support
  • Other workplace services technologies as directed
  • Interface with the other team members to provide additional information to assist in the resolution of cases as fast as possible
  • Assist in scheduled environmental integrity checks within our Data Center, responding to alerts, and providing low-impact onsite assistance if directed.

Background:

  • 2-5 years of Face-to-face Customer Service experience, including retail
  • Excellent verbal and written communication skills
  • Experience in HR CSR role helpful but not required
  • Familiarity with a wide variety of technologies
  • Web-based applications and deployments (Citrix, PeopleSoft, Sharepoint)
  • Electronic Medical Record documentation and ordering support (Epic)
  • Workstation break/fix (PC and peripherals, mobile phone, patient vitals monitoring, printer)

Education Requirements:

  • Bachelor’s degree in communications, public relations, or technology, or equivalent experience in a Customer Service environment
  • Technical certifications are preferred but not required
  • 40+ WPM

Job Tags

Work at office,

Similar Jobs

EIG Services, Inc

Senior Underwriter | Workers' Compensation Insurance - 100% Remote Opportunity Job at EIG Services, Inc

 ...Senior Underwriter Work Comp Insurance |100% Remote (WFH) Opportunity Pacific...  ...development of strong agency relationships. Education ~ Bachelors degree Work...  ...Remote: This role is a remote (work from home (WFH)) opportunity, and only open to... 

Twin Rivers Plumbing, Inc.

Computer Operator Job at Twin Rivers Plumbing, Inc.

 ...We are looking for a talented computer operator to monitor and control our computer systems. As a computer operator, you will be responsible for handling the operation and maintenance of our computer systems, collaborating with the IT team, performing routine maintenance... 

Prospance Inc

Welder Job at Prospance Inc

 ...Maintenance Technician, Welder | Full-Time | Alexandria, VA Join a growing food manufacturing facility in Alexandria, VA as a Maintenance Technician, Welder . In this hands-on role, youll perform welding and fabrication tasks to maintain and repair production equipment... 

Udacity, Inc.

Remote Customer Success Manager, Team Lead - Europe Job at Udacity, Inc.

 ...are happening! Our Enterprise Customer Success team is passionate...  ...develop powerful new products and services. We are actively seeking a...  ...Lead to our Customer Success Manager team in North America! Our...  ...Location: While this is a remote based position, we will only... 

LHH

Recruiter Job at LHH

 ...Job Title: Recruiter (Temp-to-Hire) Location: Onsite in Vernon, CA Pay Rate: $30/hour About the Role: LHH is seeking a Recruiter with 3+ years of experience, preferably in the manufacturing industry, to join our client's team. This is a temp-to-hire position...