Job Description

About us:

At Health & Psychiatry, nestled in the heart of Oldsmar, Florida, and with offices across Florida, our mission is to offer patients a compassionate health care experience marked with a deep sense of hope, health, and harmony through customised behavioral health care services

Please see our website for all that we offer!

Benefits:

• Health Insurance
• PTO

Key Responsibilities:

• Report directly to the Chief Medical Officer and CEO
• Collaborate closely with care Providers (ARNPs and PAs) and help remove their roadblocks
• Manage/supervise the daily operations – scheduling/check-in/check-out/medical station processing - to be handled in the most efficient manner on day-to-day basis
• Respond promptly to patient escalations (in office/over phone) and strive to remediate with courtesy and respect to all parties involved
• Organize and update patient records using electronic health records / EMR
• Establish and implement effective workplace procedures to create a highly efficient operation
• Update policies to ensure they are up to the latest industry standards and government regulations
• Maintain an upbeat work environment and motivate the staff
• Dealing with unhappy patients and fixing their issues regarding scheduling, medical billing & any medical related issues

Education & Experience:

• 3-5 years experience in an outpatient healthcare /medical practice
• EMR experience is required (EClinicalWorks preferred)
• Basic understanding of medical billing
• Associate’s Degree (required)
• Bachelor’s Degree in a related field (preferred)

Key Skills and Competencies:

• Strong interpersonal and communication skills
• Excellent leadership qualifications
• Organization and planning
• Problem-solving
• Confidentiality in handling sensitive information
• Integrity and professionalism

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