Senior Service Delivery Manager Job at HCLTech, Sunnyvale, CA

OVQ0MUMxU3ZCcDJ3Zklrc2d3K1JqQ1UrNlE9PQ==
  • HCLTech
  • Sunnyvale, CA

Job Description

Hybrid/remote/onsite – Onsite

Working location with Zip code – 1000 west Maude , Sunnyvale

Detailed Job Description –

  • Ensuring IT service levels are maintained and exceed performance objectives. Typically a service delivery manager will be responsible for service desk, desktop support and Application support personnel, so strong staff management and communication skills are important.
  • Deciding on service level agreements both operationally and for contracted services Developing and recommending service and process improvements Any change management processes
  • Any incidents relating to release management Coordinating the team to ensure any major incidents are managed professionally Building and maintaining internal and external relationships and services
  • Ensure that all systems and processes in place ensure effective service delivery Reporting on process improvements, team performance and agreed service levels Expansion of services to fill all gamut's of infrastructure increase breadth.
  • Focus on project opportunities and transformation initiatives ITIL process definitions and implementation
  • Automation in service delivery Resource management Utilization Billing Management reporting
  • Conduct regular in depth service and process audits.
  • Employee retention, motivation and training Focus on grooming people from L1 to L2, L2 to L3 within select timelines
  • Value add to customer YOY by working closely with the Transformation and Consulting group for Architecture gap assessment studies
  • Implementation of new technologies Consolidation virtualization opportunities
  • Reduce business impact of outages Cost savings through better solutions
  • Enhance operational efficiencies Overall SLA management Operation interaction with technologies Lead Service Owner Overall Customer and Employee Satisfaction

Disclaimer

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to [email protected] for investigation.

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year

Job Tags

Holiday work, Local area, Remote job,

Similar Jobs

Robert Half

Senior Accountant Job at Robert Half

 ...Our client with excellent benefits is looking for a Sr. Accountant with 5+ years of manufacturing experience. The ideal candidate will have substantial exposure to monthly closing processes, forecasting, cost accounting, and budgeting. They will be organized and approach... 

Clark International

Executive Security Officer Job at Clark International

 ...2200 Corporate Location- Clark International is seeking a professional, self-motivated, dependable candidate for a private security position in a corporate environment. Applicants must have pistol certification in congruence with Certified LE pistol qualification... 

ByVerTek

Director of Field Telecom Construction Job at ByVerTek

 ...Overview: The Director of Field Telecom Construction is responsible for overseeing the...  ...planning, team leadership, budget management, and ensuring compliance with industry standards...  ...to optimize operational efficiency and service delivery. This position will be... 

SPECTRAFORCE

Operations Analyst Job at SPECTRAFORCE

 ...driven environment. Preferred Skills: Proficiency in Microsoft Excel, specifically pivot tables, look up functions, and general data analysis. VBA coding and Excel/Outlook macro experience a plus but not required. Must Haves: ~ Bachelor's degree... 

The Stix Icehouse

High Volume Restaurant Bar Manager Job at The Stix Icehouse

 ...connected community by embracing the good ol' days and creating more of them!" Our McKinney location has a 5500 square foot restaurant with a 2300 square foot patio that overlooks 14 acres bordering Wilson Creek in McKinney Texas. We have transformed those acres into...