Job Description

Location: New York, NY (On-site)

Department: Operations & Supply Chain

Reports To: CEO + COO

Swish Breaks is the fastest-growing sports entertainment and e-commerce company built by a team of passionate sports enthusiasts. We are a team of over 80 employees completing approximately 90,000 orders per month , operating at the intersection of sports, collectibles, live streaming, and lightning-fast customer fulfillment.

As we scale, we are seeking an experienced leader to run our outbound logistics and fulfillment operations.

The Director of Outbound Logistics will oversee, optimize, and scale Swish Breaks’ end‑to‑end outbound logistics, fulfillment, and operations. This leader will manage a 15+ person operations team and will be responsible for designing the operational processes that keep Swish Breaks running smoothly.

This is a highly hands-on, fast-paced, on-site leadership role based in New York, NY , ideal for a strong operator who thrives in a dynamic environment and has experience managing large teams in e-commerce, warehousing, 3PL, or related fields.

• Lead, mentor, and manage our 15+ person operations and fulfillment team
• Recruit, train, and upskill team members; establish performance management processes
• Develop shift structures, staffing plans, and daily workflows to support rapid order velocity

• Own all outbound shipping operations, ensuring speed, accuracy, and exceptional customer experience
• Oversee daily pick, pack, and ship workflows; optimize fulfillment efficiency
• Maintain KPIs across order accuracy, order turnaround times, routing, and shipping cost management
• Oversee packaging standards, QC processes, and exception handling

• Work closely with senior leadership to build scalable operational systems supporting company growth
• Identify bottlenecks and redesign processes to support higher volumes and improved cost efficiency
• Develop operational SOPs and enforce consistent execution across all shifts
• Partner with engineering / product to improve internal tools, tracking systems, and automation

• 5–10+ years of experience in outbound logistics, fulfillment, warehouse operations, or supply chain
• Proven experience managing large teams in a fast‑paced operational environment
• Strong understanding of outbound workflows, shipping carriers, warehouse systems, and process optimization
• Excellent communication, leadership, and decision‑making skills
• Highly organized and detail‑oriented; able to juggle multiple priorities
• Proficiency with Excel/Sheets, WMS platforms, and operational software tools
• Must be able to work on-site at our NYC facility

• Experience in e-commerce or high‑velocity fulfillment environments
• Prior experience scaling teams and building operational infrastructures
• Familiarity with collectibles, trading cards, or sports marketplace operations (a plus!)

Salary range: $80,000 – $120,000+ Bonus depending on experience.

• Opportunity to lead operations at one of the fastest-growing companies in sports entertainment
• A dynamic, energetic workplace with a passionate community
• Competitive compensation and performance-based incentives
• Growth opportunities as Swish Breaks scales
• The chance to build and shape the future of sports entertainment logistics
• Competitive benefits: (Health, Vision, 401k, PTO/PHO)

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