Job Description

The Senior Manager, Facilities is responsible for overseeing the maintenance operations of DTLR stores across the United States. This leader will effectively exhibit DTLR’s core values of Customer, People, Winning, Community, and Financial Responsibility in everything they do by performing the following main duties:

Duties/Responsibilities:

• Provide direct management for all maintenance activities in DTLR stores.
• Develop and implement processes and policies related to store facilities and maintenance, ensuring alignment with company standards.
• Manage store facilities requests and issues, prioritizing tasks to minimize operational downtime.
• Maintain quality control in-store facilities to ensure compliance with company standards.
• Review and approve all Standard Operating Procedures (SOPs) created by the facilities team before issuance to ensure consistency and efficiency in operations.
• Oversee the performance of facilities and maintenance vendors, reviewing, selecting, and managing vendors to complete required work.
• Coordinate with store leadership teams to implement a successful preventative maintenance program and minimize operational disruptions.
• Process documents and materials to disseminate information in compliance with program, district, state, and/or federal requirements.
• Utilize knowledge of each construction trade and its requirements to ensure compliance and cost alignment with service requests.
• Assist in the preparation of maintenance contracts
• Respond to emergency situations on a 24-hour, 7-day basis, informing leadership of any potential business disruptions or escalations.
• Develop strong partnerships with Store Managers, District Managers, Regional Managers, and Loss Prevention field teams and more
• Oversee and manage the daily store maintenance/fixture repair work order process through the Store Maintenance Ticket Process.
• Conduct in-store audits for safety and maintenance issues, implementing corrective actions as necessary.
• Directly train employees and vendors reporting to the Senior Store Facilities & Maintenance Manager, ensuring adherence to company standards and procedures.
• Delegate staff to respond to maintenance issues promptly and report information to Operations Management.
• Maintain employee records, oversee timekeeping, attendance, scheduling, and conduct performance reviews for the Facilities Maintenance staff.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Additional duties and projects as required.

Required Skills/Abilities:

• Proficient in Microsoft Word, Excel, and PowerPoint.
• Proficiency in material handling equipment, including the ability to understand mechanical/electronic controls and wiring diagrams.
• Ability to read and interpret construction documents and CAD drawings.
• Working knowledge of HVAC, plumbing, electrical, sewer, roofing, commercial construction, and fire and safety equipment.
• Willing to relocate

Education and Experience:

• Bachelor's degree in Facilities Management, Engineering, Business Administration, or related field preferred.
• Minimum of 5-7 years of experience in facilities management or maintenance coordination role.
• Strong organizational and prioritization skills, with the ability to handle multiple tasks simultaneously.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with internal teams and external vendors.
• Knowledge of maintenance procedures, safety regulations, and industry best practices.
• Willingness to travel quarterly as needed.
• Ability to work effectively in a fast-paced and dynamic environment.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Sit for more than 6 hours per shift
• Use hands to finger, handle and feel
• Reach with hands and arms
• Talk and/or hear
• Stand for up to 2 hours at a time regularly
• Walk or move from one location to another
• Periodically may need to climb, balance, stoop, kneel, or crouch
• Lift and/or move up to 10 pounds regularly and up to 50 pounds occasionally
• Punctuality and regular attendance consistent with the company’s policies are required for the position.
• Average work week is 40 - 50 hours, which can vary depending on business need.

Work Environment:

The work environment for this position is a moderately noisy office setting with very limited exposure to a moderate to loud warehouse setting.

The company reserves the right to modify this job description with or without notice. Employees may be asked to perform additional duties outside of normal job scope on a temporary basis per company policy.

General Information:

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. DTLR, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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