Job Description

: Description:

We are seeking a dedicated and customer-focused Health Care Assistant to join our team in our dental, medical and behavioral health department, located in Mansfield, OH. The ideal candidate will play a crucial role in ensuring a positive patient experience from the moment they enter our facility. As a Health Care Assistant, you will be responsible for efficiently and accurately registering patients, verifying insurance information, and assisting with any administrative tasks related to patient intake.

Full-Time: Monday-Friday

Wages: Starting at $16.55 per hour

Attending to your needs today:

• Your ideas, input, and contributions are valued and recognized
• Excellent clinical, administrative, and management support
• Forward-thinking, collaborative, transparent, and inclusive company culture
• Employee Assistance Program
• Competitive Medical, Dental, and Vision plans
• Competitive compensation
• Paid Time Off
• Tuition assistance
• Protecting your future:
• 403(b) retirement plan with match
• Employer-paid life insurance
• Employer-paid long-term disability

About Us:

Third Street is a patient-centered medical home driving change in the community. We adapt to the needs of those we serve while building services to fill gaps in care to invest in a healthier future for all. At Third Street, we provide high-quality care through the continual learning of our employees and by building a diverse team. We value our employees, communicate our expectations, and train our team on best practices.

Mission:

To deliver comprehensive health and wellness care, accessible to all in the communities we serve.

MAJOR AREAS OF RESPONSIBILITY:

• Commitment to the mission, vision and values of Third Street Family Health Services.
• Takes personal responsibility to promote health equity.
• Provides care without judgment.
• Answer phones in a professional and courteous manner and respond to patient/customer requests as appropriate.
• Competently utilizes the electronic health record.
• Competently schedules patients for transportation services.
• Ensure accuracy of patient demographic and insurance information to promote proper and expedient billing.
• Correctly routes patient and client communication through appropriate channels as per organizational policy.
• Promote, educate and leverage technology to ensure patient satisfaction, collaboration, and continuity of care.
• Requires high level of discretion as related to privacy and confidentiality.
• Endeavor to provide adequate notice of time away from work.
• Makes reminder calls and follows up with patients as needed directed.
• Provides excellent customer service to patients, clients and colleagues.
• Orient the patient about what to expect during their visit.
• Understands and implements slide fee.
• Collects copays as required by organizational policy.
• Asks appropriate questions to advance understanding of assigned job tasks.
• Maintains working knowledge of all service lines offered at Third Street.
• Establishes enduring, trusting relationships with patients, clients and colleagues.
• Work efficiently both individually and within a team to accomplish required tasks.
• Participate in meetings and trainings as requested.
• Working knowledge of and adherence to risk and quality measures.
• Be a positive role model for all health center staff.
• Willing to assist in on-boarding and training of team members who are new to the organization.
• Ability to travel to any Third Street Family health center as required.
• Other duties as assigned.

Requirements:

Qualifications:

• High School Diploma or equivalent (Preferred)
• Experience with EMR/EHR (Preferred)
• Experience with customer service (Preferred)
• Experience with office duties (Preferred)
• Experience with insurance verification (Preferred)

Third Street is an equal opportunity employer. Our goal is to be a diverse workforce that is representative, at all job levels, of the communities and patients we serve. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. If you require reasonable accommodation in completing this application, please direct your inquiries to [email protected] or call 419-522-6191 ext. 2201 for Human Resources.

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