Job Description

As a Quality Assurance Analyst - Customer Digital Technology , you will deliver key strategic objectives across the company website, mobile app and automated notifications. You will bring a meticulous, organized and methodical approach to ensure secure, accurate and consistent user experiences. You will have the opportunity to work with world-class vendors and software providers, where technical enthusiasm and creative solutions meet to have tangible impact in the real world. We'll provide the tools, the technology and the support you need to do the job right. Our dedicated management team is committed to helping you achieve your career goals.

What You'll Do:

• Collaborate with teams to analyze requirements, create and execute test cases, report and track quality issues.
• Work with business partners, product owners and squad members to thoroughly understand the product, workflow, business requirements and software specifications.
• Plan, write and execute software tests to confirm quality and conformance to requirements and specifications.
• Help with Acceptance Criteria for such tests but go beyond what is the minimum needed to pass tickets and ensure software produced holistically meets user expectations.
• Execute not just UX but also API testing as needed, typically done via JSON web service calls.
• Perform tests to improve quality of software promoted through different stages of development to catch quality issues early.
• Define and execute regression test plans for product release.
• Review and respond to situations that users might face and assist in problem analysis and resolution.
• Create and track user complaints, bugs and nonconformance through records and tracking systems.
• Actively participate in root cause analysis across system call chains and corrective actions.
• Participate actively in Agile ceremonies and in technical meetings.
• Research and follow latest security and software trends; perform best-practice research to support team goals.
• Responsible for other tasks related to assigned systems.

Requirements:

• Bachelor’s Degree in Science, Technology, Engineering or Mathematics preferred or equivalent compelling industry experience
• 4+ years of software testing experience, preferably web applications or mobile apps
• Demonstrate a strong willingness to identify, research, and resolve problems
• Possess strong knowledge of quality assurance terminology, methods, and tools
• Excellent analytical and decision-making skills
• Possess strong general computer, mobile and web application competence
• Good understanding of web services and how to use tools like Postman
• Demonstrate knowledge of testing, version control and defect management practices
• Balance a self-motivated, independent work ethic with intense cross-functional collaboration needed to drive project success
• Display strong oral and written communication skills and ability to work in a team

This is a hybrid position with an expected schedule of: M, F remote, Tu, W, Th in office

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