Role and Responsibilities
The Treatment Coordinator will greet patients, answer telephones, schedule appointments, and provide cost estimate and collect patient financial responsibility. The Treatment Coordinator will also manage the doctor's schedule and any communications with patients and referring offices. The Lead Treatment Coordinator is also responsible for overseeing and training the treatment coordinator team and ensuring standards of excellence are maintained.
· Provides concierge level customer service while interacting with patients, referring offices, and team members over the phone, in person, or via electronic
communication
· Successfully work individually and/or in a team environment
· Attention to detail is a must when updating and maintaining patient insurance information
· Maintains doctor schedule to ensure efficient use of the doctor's time
· Partner with clinical team to ensure excellent patient experience
· Adhere to deadlines and prioritize work against the patient schedule
· Collect payments from patients in an effective and professional manner
· Ability to understand doctor treatment recommendations and develop treatment plan from the diagnosis
· Ability to effectively communicate treatment options and associated costs to the patient
· Understanding of dental terminology is necessary
· Maintain confidentiality of all information in accordance with HIPAA
· Provides guidance, training and oversight to Treatment Coordinator team
· Assist Front Office Manager as necessary
· Performs other related duties as assigned
Qualifications and Education Requirements
· Minimum of one year of customer service experience required
· Medical or dental experience preferred
· High school diploma or equivalent required
Preferred Skills
· Friendly, inviting and professional personality and presence
· Basic office skills such as typing and filing
· Good organizational skills
· Attention to detail
· Strong leadership and problem-solving skills required
· Effective communication skills Ability to work cross functionally with other team members
PI0476439fee69-30492-37243001
...Company Description CPS Outdoors specializes in designing and building high-quality custom pools and outdoor spaces that combine style, functionality, and durability. By focusing on delivering exceptional craftsmanship, the company creates unique environments that...
Daily Tasks (not limited to) Prioritize shipments based on critical/premium status. All critical/premium shipments will be executed first, regardless of mode. Air shipments prioritized based on priority: NFO Next flight out (Highest Priority Critical/Premium...
Position Summary The Administrative Assistant is responsible for maintaining the smooth day-to-day operations of the office, supporting the finance department, to include weekly payroll processing, administrative tasks, and providing HR support as needed under the guidance...
...Position Summary The Program Manager, Membership is responsible for developing, optimizing, and expanding membership programs that drive engagement, retention, and long-term value for both corporate and individual members. This role serves as a strategic partner to internal...
...B2B Carrier Analyst, Pandora NAM Do you want to be a part of the worlds leading jewelery company while putting your experience in Internal Communication into use? If yes, then we might have an exciting opportunity for you! You will be part of an exciting business...