Role and Responsibilities
The Treatment Coordinator will greet patients, answer telephones, schedule appointments, and provide cost estimate and collect patient financial responsibility. The Treatment Coordinator will also manage the doctor's schedule and any communications with patients and referring offices. The Lead Treatment Coordinator is also responsible for overseeing and training the treatment coordinator team and ensuring standards of excellence are maintained.
· Provides concierge level customer service while interacting with patients, referring offices, and team members over the phone, in person, or via electronic
communication
· Successfully work individually and/or in a team environment
· Attention to detail is a must when updating and maintaining patient insurance information
· Maintains doctor schedule to ensure efficient use of the doctor's time
· Partner with clinical team to ensure excellent patient experience
· Adhere to deadlines and prioritize work against the patient schedule
· Collect payments from patients in an effective and professional manner
· Ability to understand doctor treatment recommendations and develop treatment plan from the diagnosis
· Ability to effectively communicate treatment options and associated costs to the patient
· Understanding of dental terminology is necessary
· Maintain confidentiality of all information in accordance with HIPAA
· Provides guidance, training and oversight to Treatment Coordinator team
· Assist Front Office Manager as necessary
· Performs other related duties as assigned
Qualifications and Education Requirements
· Minimum of one year of customer service experience required
· Medical or dental experience preferred
· High school diploma or equivalent required
Preferred Skills
· Friendly, inviting and professional personality and presence
· Basic office skills such as typing and filing
· Good organizational skills
· Attention to detail
· Strong leadership and problem-solving skills required
· Effective communication skills Ability to work cross functionally with other team members
PI0476439fee69-30492-37243001
...office attendance Monday through Thursday, with the option to work from home on Fridays*** Under the direction of the Director Compensation... ...remain competitive and aligned to market. Complete survey submissions for annual and ad hoc salary surveys and utilizes...
...property management company is searching for a Property Operations Trainer to join our team at our corporate office in Las Vegas, NV.... ...efforts for assigned properties, and will effectively coordinate persons, activities and available resources in order to accomplish...
...yes, please respond with your resume inMicrosoft word version (.docx). Here is the newopportunity: Position: Training Specialist/Technical Trainer - 136903 Location: Frankfort, KY (Hybrid Job) Status: Contract Estimated Duration: Long...
...solving? We want to hear from you! Were looking for a motivated, detail-oriented accountant to help keep our financial information in order and up to date. Youll be in charge of property accounting, producing monthly financial reports, and recording accurate...
...with over-the-counter sales Skills Required Basic computer skills Must have stock picker/cherry picker and forklift experience of at least 3 years Education/Training/Certifications ~ High School Degree or Equivalent Additional Requirements...