Role and Responsibilities
The Treatment Coordinator will greet patients, answer telephones, schedule appointments, and provide cost estimate and collect patient financial responsibility. The Treatment Coordinator will also manage the doctor's schedule and any communications with patients and referring offices. The Lead Treatment Coordinator is also responsible for overseeing and training the treatment coordinator team and ensuring standards of excellence are maintained.
· Provides concierge level customer service while interacting with patients, referring offices, and team members over the phone, in person, or via electronic
communication
· Successfully work individually and/or in a team environment
· Attention to detail is a must when updating and maintaining patient insurance information
· Maintains doctor schedule to ensure efficient use of the doctor's time
· Partner with clinical team to ensure excellent patient experience
· Adhere to deadlines and prioritize work against the patient schedule
· Collect payments from patients in an effective and professional manner
· Ability to understand doctor treatment recommendations and develop treatment plan from the diagnosis
· Ability to effectively communicate treatment options and associated costs to the patient
· Understanding of dental terminology is necessary
· Maintain confidentiality of all information in accordance with HIPAA
· Provides guidance, training and oversight to Treatment Coordinator team
· Assist Front Office Manager as necessary
· Performs other related duties as assigned
Qualifications and Education Requirements
· Minimum of one year of customer service experience required
· Medical or dental experience preferred
· High school diploma or equivalent required
Preferred Skills
· Friendly, inviting and professional personality and presence
· Basic office skills such as typing and filing
· Good organizational skills
· Attention to detail
· Strong leadership and problem-solving skills required
· Effective communication skills Ability to work cross functionally with other team members
PI0476439fee69-30492-37243001
...Mortgage Loan Officer Location: Tennessee (Remote or On-Site Options Available) Employment Type: Full-Time About the Role Were looking for an experienced and motivated Mortgage Loan Officer to join our growing team in Tennessee. In this role, youll guide...
...Annotator to join our dynamic team. In this role, you'll play a crucial part in ensuring that the conversational AI model delivers a high-quality customer experience while meeting business objectives. Entry-level positions are encouraged but please apply also for more...
...Manager Drive Midtown's culture by modeling its values in everyday leadership. (id like this to be first) Plays a key role in mentoring and partnering with the Assistant Head Coach to ensure alignment and growth. Cultivating strong cross-departmental partnerships...
VitalCore Health Strategies (VCHS), an industry leader in Correctional Health Care has an opening for a Full-Time Mental Health Coordinator at MCI-Shirley in Shirley, MA ! Start A New Career with VitalCore Health Strategies! Wages are competitive and based...
Groundskeeper & Facility Support Specialist Position Summary: Acts as a groundskeeper while providing general facility support to the plant. Responsible for maintaining groundskeeping equipment and performing a range of routine activities using established processes...