Role and Responsibilities
The Treatment Coordinator will greet patients, answer telephones, schedule appointments, and provide cost estimate and collect patient financial responsibility. The Treatment Coordinator will also manage the doctor's schedule and any communications with patients and referring offices. The Lead Treatment Coordinator is also responsible for overseeing and training the treatment coordinator team and ensuring standards of excellence are maintained.
· Provides concierge level customer service while interacting with patients, referring offices, and team members over the phone, in person, or via electronic
communication
· Successfully work individually and/or in a team environment
· Attention to detail is a must when updating and maintaining patient insurance information
· Maintains doctor schedule to ensure efficient use of the doctor's time
· Partner with clinical team to ensure excellent patient experience
· Adhere to deadlines and prioritize work against the patient schedule
· Collect payments from patients in an effective and professional manner
· Ability to understand doctor treatment recommendations and develop treatment plan from the diagnosis
· Ability to effectively communicate treatment options and associated costs to the patient
· Understanding of dental terminology is necessary
· Maintain confidentiality of all information in accordance with HIPAA
· Provides guidance, training and oversight to Treatment Coordinator team
· Assist Front Office Manager as necessary
· Performs other related duties as assigned
Qualifications and Education Requirements
· Minimum of one year of customer service experience required
· Medical or dental experience preferred
· High school diploma or equivalent required
Preferred Skills
· Friendly, inviting and professional personality and presence
· Basic office skills such as typing and filing
· Good organizational skills
· Attention to detail
· Strong leadership and problem-solving skills required
· Effective communication skills Ability to work cross functionally with other team members
PI0476439fee69-30492-37243001
...Immediate need for a talented Registered Nurse (RN) - Dialysis . This is a Fulltime opportunity with long-term potential and is located in Augusta, Georgia(Onsite) . Please review the job description below and contact me ASAP if you are interested. Job Diva ID:...
...activities, and provides support for the education preparation program approval and... ...certification process. The Teacher Certification Administrator oversees this team, guiding processes,... ...for a maximum of two years of non-specialized experience in No.2. A masters degree...
...Outside Sales Representative - Wholesale Industrial Distribution North Alabama - Huntsville region Forge Strong Customer Connections: Develop and nurture robust relationships with both existing and potential customers by actively listening to their needs and providing...
Summary This position will play vital role in the Health Centers primary care program. Successful candidates will be able to provide comprehensive medical services for patients. The candidate will be responsible for meeting, assessing and diagnosing patients in our clinic...
...Job Title: Investment Banking Analyst I & II Location: Boston, MA Overview: We are working with a leading boutique investment bank headquartered in Boston that focuses exclusively on the healthcare sector. The firm is seeking an Analyst I to join its growing...