Role and Responsibilities
The Treatment Coordinator will greet patients, answer telephones, schedule appointments, and provide cost estimate and collect patient financial responsibility. The Treatment Coordinator will also manage the doctor's schedule and any communications with patients and referring offices. The Lead Treatment Coordinator is also responsible for overseeing and training the treatment coordinator team and ensuring standards of excellence are maintained.
· Provides concierge level customer service while interacting with patients, referring offices, and team members over the phone, in person, or via electronic
communication
· Successfully work individually and/or in a team environment
· Attention to detail is a must when updating and maintaining patient insurance information
· Maintains doctor schedule to ensure efficient use of the doctor's time
· Partner with clinical team to ensure excellent patient experience
· Adhere to deadlines and prioritize work against the patient schedule
· Collect payments from patients in an effective and professional manner
· Ability to understand doctor treatment recommendations and develop treatment plan from the diagnosis
· Ability to effectively communicate treatment options and associated costs to the patient
· Understanding of dental terminology is necessary
· Maintain confidentiality of all information in accordance with HIPAA
· Provides guidance, training and oversight to Treatment Coordinator team
· Assist Front Office Manager as necessary
· Performs other related duties as assigned
Qualifications and Education Requirements
· Minimum of one year of customer service experience required
· Medical or dental experience preferred
· High school diploma or equivalent required
Preferred Skills
· Friendly, inviting and professional personality and presence
· Basic office skills such as typing and filing
· Good organizational skills
· Attention to detail
· Strong leadership and problem-solving skills required
· Effective communication skills Ability to work cross functionally with other team members
PI0476439fee69-30492-37243001
...Your Healthcare Career - No Experience Required! Paid Training to... ...Months! Now Hiring Patient Care Technicians- Oconomowoc Wisconsin... ...start your career in the health care industry! With paid, extensive... ...eligible to receive tuition assistance up front to pursue their...
...First Aid certification (Infant/Child preferred)~ Energetic, creative, responsible, and great with kids ~ Proficient in Microsoft Office (Word, Excel, PowerPoint) Preferred Background: Experience in schools, camps, or youth organizations like the YMCA...
...organizational and multitasking abilities Strong verbal and written communication skills Proficiency in Microsoft Office Suite, Google Workspace, and productivity tools Ability to maintain confidentiality and handle sensitive information with discretion...
...Operational Technical Services (OTS) is one of the fastest growing private water and wastewater... ...supervision of the Lead Operator and Plant Manager. The applicant will learn and perform... ...and flow regulators, analyzers, chemical feed systems, and aeration blowers. MBR...
...you just need a second job for some extra cash, Domino's Pizza is the perfect place for you. We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways...