Role and Responsibilities
The Treatment Coordinator will greet patients, answer telephones, schedule appointments, and provide cost estimate and collect patient financial responsibility. The Treatment Coordinator will also manage the doctor's schedule and any communications with patients and referring offices. The Lead Treatment Coordinator is also responsible for overseeing and training the treatment coordinator team and ensuring standards of excellence are maintained.
· Provides concierge level customer service while interacting with patients, referring offices, and team members over the phone, in person, or via electronic
communication
· Successfully work individually and/or in a team environment
· Attention to detail is a must when updating and maintaining patient insurance information
· Maintains doctor schedule to ensure efficient use of the doctor's time
· Partner with clinical team to ensure excellent patient experience
· Adhere to deadlines and prioritize work against the patient schedule
· Collect payments from patients in an effective and professional manner
· Ability to understand doctor treatment recommendations and develop treatment plan from the diagnosis
· Ability to effectively communicate treatment options and associated costs to the patient
· Understanding of dental terminology is necessary
· Maintain confidentiality of all information in accordance with HIPAA
· Provides guidance, training and oversight to Treatment Coordinator team
· Assist Front Office Manager as necessary
· Performs other related duties as assigned
Qualifications and Education Requirements
· Minimum of one year of customer service experience required
· Medical or dental experience preferred
· High school diploma or equivalent required
Preferred Skills
· Friendly, inviting and professional personality and presence
· Basic office skills such as typing and filing
· Good organizational skills
· Attention to detail
· Strong leadership and problem-solving skills required
· Effective communication skills Ability to work cross functionally with other team members
PI0476439fee69-30492-37243001
...Our team is growing, and were looking for a top-caliber Occupational Therapist to join us in Falmouth and surrounding locations in Massachusetts... ...for all employees. In Massachusetts, the standard base pay range for a Full-Time role is $70,000 - $105,000 annually...
...Position Overview The Process Validation Consultant will support biologics manufacturing activities with a primary focus on upstream and downstream process validation. This contract role is a backfill for a previous consultant and will play a critical role in executing...
...Job Summary: Senior Inside Sales Representatives are responsible for entering and managing the quote and order process for NEFCOs Customers. As the most experienced members of Inside Sales, Sr. Inside Sales Reps are responsible for managing customer relationships and...
...Who We Are: Alora Pharmaceuticals is a leading specialty pharmaceutical... ...and are developing a sales team focused on our specialty... ...Specialty Pharmaceutical Sales Representative will promote our ADHD... ...Preferred specialty sales experience calling on pediatrics and psychiatrist...
...and individuals using a variety of resources both legal and non-legal. Assists the team with special projects. Provides remote weekend coverage for one weekend per month and works overtime as needed. Shares holiday coverage with other team members. QUALIFICATIONS...