Role and Responsibilities
The Treatment Coordinator will greet patients, answer telephones, schedule appointments, and provide cost estimate and collect patient financial responsibility. The Treatment Coordinator will also manage the doctor's schedule and any communications with patients and referring offices. The Lead Treatment Coordinator is also responsible for overseeing and training the treatment coordinator team and ensuring standards of excellence are maintained.
· Provides concierge level customer service while interacting with patients, referring offices, and team members over the phone, in person, or via electronic
communication
· Successfully work individually and/or in a team environment
· Attention to detail is a must when updating and maintaining patient insurance information
· Maintains doctor schedule to ensure efficient use of the doctor's time
· Partner with clinical team to ensure excellent patient experience
· Adhere to deadlines and prioritize work against the patient schedule
· Collect payments from patients in an effective and professional manner
· Ability to understand doctor treatment recommendations and develop treatment plan from the diagnosis
· Ability to effectively communicate treatment options and associated costs to the patient
· Understanding of dental terminology is necessary
· Maintain confidentiality of all information in accordance with HIPAA
· Provides guidance, training and oversight to Treatment Coordinator team
· Assist Front Office Manager as necessary
· Performs other related duties as assigned
Qualifications and Education Requirements
· Minimum of one year of customer service experience required
· Medical or dental experience preferred
· High school diploma or equivalent required
Preferred Skills
· Friendly, inviting and professional personality and presence
· Basic office skills such as typing and filing
· Good organizational skills
· Attention to detail
· Strong leadership and problem-solving skills required
· Effective communication skills Ability to work cross functionally with other team members
PI0476439fee69-30492-37243001
...solutions to 1,400+ stores and over 200,000 internal team members across 8 states. Whether you're passionate about IT security, platform engineering, architecture, software... ...: Proactively identify potential cyber security risks across various areas of the business...
Per Diem Licensed Social Worker Needs: weekend/holiday - Sundays are needed first, Saturdays second. And needed to fill in for vacations and leaves. St. Mary's General Hospital, located in Passaic, NJ, is a community-based tertiary medical center focused on providing...
...Overview 4P Foods is a regional food hub based in Warrenton, VA. We are on a mission to build a more equitable and sustainable food... ...access to healthy, locally grown food. We are seeking a Director of Sales to join the 4P Foods team and become part of our innovative,...
The H&K Group, Inc. , is looking for 1st and 2nd Shop Mechanics. This self-motivated, organized, competent, and professional individual repairs and maintains electric, diesel, and gasoline vocational trucks. Why work for H&K Group, Inc.? ~ Competitive salary...
...Automotive F&I Consultant Porsche & Audi Beaverton Porsche & Audi Beaverton, Beaverton, OR Pay Range: $180,000 $225,000... ...F&I products. You will uphold the precision, integrity, and hospitality that define these iconic brands. Key Responsibilities:...