Overview
We are looking for a dedicated and proactive On-Site IT Support Engineer to provide hands-on support for our local infrastructure, users, and critical systems. This role ensures smooth IT operations, continuity of services, and timely resolution of incidents during the designated support period. The engineer will serve as the primary point of contact for IT-related issues at the site, while also performing preventive maintenance and ensuring system stability.
Key Responsibilities
Scope of Work / Activities to be Covered
Provide on-site support for resolving technical incidents related to infrastructure, systems, and end-user devices.
Perform monitoring of IT equipment and infrastructure maintenance, ensuring uptime and reliability.
Offer desktop/user support for local staff, including troubleshooting hardware, software, and connectivity issues.
Conduct preventive maintenance activities such as security checks, system health checks, and patch updates.
Monitor and coordinate critical service requests with remote teams and vendors as needed.
Assist in escalating complex incidents to higher-level support teams while ensuring proper follow-through.
Expected Results
Operational Continuity Maintenance: Ensure that business processes and local operations remain unaffected during the support period.
Quality of Service: Deliver efficient, timely, and professional IT support with effective problem-solving skills.
Reliable Technical Support: Minimize downtime and interruptions across IT systems and infrastructure.
Documentation and Reporting: Prepare and submit clear incident logs, resolution details, and preventive maintenance reports for transparency and accountability.
Qualifications & Skills
Proven experience in IT support, helpdesk, or desktop engineering roles.
Strong knowledge of Windows/Mac operating systems, networking basics, hardware, and peripherals.
Familiarity with ITSM ticketing systems and incident management processes.
Ability to conduct preventive maintenance and security checks.
Strong communication skills and ability to interact with end-users at all levels.
Detail-oriented with strong documentation and reporting skills.
Professional certifications (CompTIA A+, Network+, ITIL, or Microsoft/CCNA) are a plus
...Supervisor at Stepping Stones ABA! Do you want to work somewhere that values you as much as the... ...Carolina. Services are provided in the home, clinic, and school settings (When... ...carriers, including TRICARE, Medicaid, Aetna, BCBS, United, and more. What Youll...
...collaborative, compassionate, and professionally diverse group of providers. We are currently seeking a Full-time and Part-time Clinical Psychologists to join our community of carea space that values clinical excellence, peer support, and equity in mental health access....
Warehouse Worker JOB-10045160 Anticipated Start Date November 10, 2025 Location Newark, DE Type of Employment Contract Hire Employer Info Our client is one of the countrys most dynamic health care organizations, centered on improving...
...Job Title: Field Engineer Location: Jerome Ave Bronx, NY Type: Permanent Direct Hire (with full benefits) Salary Range: $85,000 $123,000 (based on skills and experience) Hours: Monday to Friday, 7:00 AM 4:00 PM Now Hiring: Field Engineer Jerome Ave,...
...We are seeking an Operations Project Manager to join our growing team in the Jupiter market. This role is ideal for a detail-oriented professional who thrives in managing schedules, budgets, and procurement while ensuring seamless project execution. This could be an...