Job Description

Job Title: Director of Operations – Ultra-Luxury Private Club

Location: New York City

Company: Skybridge Luxury & Associates (in partnership with a premier new private club)

About the Opportunity:

Skybridge Luxury & Associates is excited to partner with a highly anticipated, ultra-luxury private members club launching in Midtown Manhattan. This exclusive destination is designed to set a new benchmark in hospitality and lifestyle for a discerning clientele.

We are seeking a results-driven, hospitality-obsessed Director of Operations to lead the opening and ongoing management of the club’s food & beverage and events programs. The successful candidate will bring a background in trendsetting upscale dining, extensive operational expertise, and a proven ability to elevate both guest experience and financial performance in elite environments.

Key Responsibilities:

Leadership & Culture

• Build, mentor, and inspire a high-performing hospitality team committed to delivering unmatched service
• Align closely with the Executive Chef and BOH leadership to drive operational consistency and excellence
• Lead hiring, training, scheduling, and management of all FOH staff with a focus on coaching and professional development
• Establish systems and processes to ensure efficiency, accountability, and alignment with brand standards

Operational & Financial Oversight

• Launch and manage all food, beverage, and event operations, ensuring seamless daily service
• Develop and maintain budgets, forecasts, and KPIs with a focus on profitability (COGS, labor, inventory)
• Utilize platforms such as Toast POS, SevenRooms, and TripleSeat for data-driven decisions and streamlined operations
• Produce weekly and monthly reporting on performance, cost management, and guest metrics

Guest Experience & Member Services

• Lead the delivery of a consistently elevated and personalized experience across all dining outlets and private events
• Use CRM tools like PeopleVine to foster high-touch member engagement and loyalty
• Champion guest feedback and resolve service issues promptly with diplomacy and professionalism

Facilities & Compliance

• Ensure compliance with all regulatory agencies including SLA, DOH, DOB, and FDNY
• Oversee health & safety, cleanliness standards, and equipment maintenance in partnership with culinary leaders
• Prepare for all inspections and maintain meticulous internal logs and compliance records

Qualifications:

• 10+ years of progressive experience in restaurant/bar/event operations, ideally in NYC or private club settings
• Demonstrated success in opening and scaling high-end F&B concepts
• Strong financial acumen with hands-on experience in budgeting, cost control, and reporting
• Proficiency with industry platforms (Toast, SevenRooms, TripleSeat, PeopleVine)
• Visionary leadership combined with practical execution skills
• Willingness to work flexible hours including evenings, weekends, and holidays

Why This Role?

This is a rare opportunity to define the operational heartbeat of an exclusive new cultural landmark in New York City. If you thrive in luxury hospitality, lead with excellence, and are passionate about curating transformative experiences, we want to hear from you.

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