Customer Support Specialist / Live Chat Representative Remote (USA & Canada Applicants Preferred) Job at Itaú USA, Loudoun County, VA

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  • Itaú USA
  • Loudoun County, VA

Job Description

Job Overview

We are looking for a friendly, patient, and solution-driven Customer Support Specialist to join our remote support team. In this role, you will assist customers through live chat, email, and occasional phone support while providing a positive and professional experience. If you enjoy problem-solving, communicating with people, and working from home, this role is a great fit.
Key Responsibilities:

  • Respond promptly to customer inquiries via live chat, email, and support tickets
  • Provide accurate information and troubleshoot issues with clarity and professionalism
  • Assist customers in navigating products, services, or account-related questions
  • Document interactions and update customer records in our support system
  • Escalate complex issues to the appropriate internal teams when needed
  • Maintain high customer satisfaction through empathy, patience, and effective communication
  • Follow company guidelines, scripts, and best practices for support interactions

Required Qualifications:

  • Experience in customer service, live chat support, or call center support (preferred but not required)
  • Strong written communication skills—clear, professional, and friendly
  • Problem-solving skills and the ability to work independently
  • Comfortable multitasking between multiple chats or support channels
  • Tech-savvy with the ability to learn new tools quickly (CRM, helpdesk platforms, etc.)
  • Reliable high-speed internet and a distraction-free workspace
  • Positive attitude, patience, and a customer-first mindset

Preferred Skills:

  • Experience with platforms like Zendesk, Intercom, Freshdesk, or HubSpot
  • Background in e-commerce, SaaS, or online service-based companies
  • Strong typing speed and accuracy

What We Offer:

  • 100% remote work-from-home position
  • Flexible scheduling options
  • Competitive hourly pay or salary based on experience
  • Opportunities for advancement and long-term growth
    • Supportive team environment and ongoing training

Job Tags

Hourly pay, Full time, Part time, Work from home, Flexible hours,

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