Job Description

About Hydra Health

Hydra Health is a rapidly growing retail and hospitality company operating coffee shops, gift stores and markets inside major hospital systems nationwide.

Position Summary

Hydra Health is hiring a General Manager to lead day-to-day operations of our new coffee shop within a healthcare facility in the Capitol Hill neighborhood of Seattle. This leader will oversee café operations, menu development, team management, customer service, food safety compliance, financial performance, and brand standards.

Key Responsibilities:

Operations & Guest Experience

• Oversee daily café operations and maintain brand standards.
• Ensure quality and consistency of drinks and food.
• Operate and troubleshoot café equipment, including the Twin Mira espresso machine.
• Advise on beverage formulation, menu refinements, and techniques.

Team Leadership

• Manage, train, and coach baristas and café staff.
• Build a positive, high-accountability culture.
• Schedule staff aligned with forecasted volume.

Food Safety & Compliance

• Ensure full compliance with Washington health department regulations and hospital-specific requirements.
• Maintain proper food handling, storage, sanitation, and labeling standards at all times.
• Ensure all staff hold required Washington State food handler certifications.
• Maintain own up-to-date ServSafe Manager Certification (or ability to obtain before start date). This role serves as the Person-in-Charge for health inspections and must meet Washington State Retail Food Code requirements. GM must maintain an active food protection manager certification and ensure all café staff obtain and maintain valid Washington Food Handler Cards per state law.
• Hands-on experience operating commercial coffee equipment, including espresso machines, grinders, brewers, and related equipment.
• Ability to advise on beverage execution, menu development, and coffee preparation techniques.

Inventory & Vendor Management

• Manage ordering, inventory, receiving, and waste reduction.
• Maintain supplier relationships with coffee bean provider, grab and go fresh food partner and various snack and beverage vendors

Financial Management

• Own café-level P&L.
• Monitor sales patterns.

Collaboration & Growth

• Work closely with Hydra Health’s operations, marketing, and development teams.
• Support new initiatives, menu enhancements, and local partnerships.
• Participate in regional leadership meetings and contribute operational insights.

Requirements

• 3+ years of experience as a café, coffee shop, or quick-service restaurant manager (or equivalent leadership role).
• Strong understanding of Washington food safety laws, local health codes, and food handling guidelines.
• ServSafe Manager Certification (or ability to obtain before start date).
• Experience managing teams of 5–10+ employees in a fast-paced environment.
• Ability to recruit, train, mentor, and retain high-performing staff.
• Strong operational discipline and comfort with technology (POS, scheduling, inventory systems).
• Ability to lift up to 40 lbs and be on your feet for extended periods.
• Professional, reliable, and able to build trust with hospital partners.

What We Offer:

• $70,000 base salary
• Full medical, dental, and vision benefits
• PTO
• Employee discounts
• Significant opportunities for career growth as we expand across the West Coast and nationally

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