Amazon Connect leader (Techo Program Manager ) - R01553596 Job at Brillio, Remote

OFQ4MUJsV29DcHk0ZTRraWp3Q1VneVU3NFE9PQ==
  • Brillio
  • Remote

Job Description

Consultant

Primary Skills
  • AWS Elastic Beanstalk, AWS Lambda, Amazon CloudFront, Amazon API Gateway, AWS Step Function
Job requirements
  • Job Summary:

We are seeking a skilled and motivated Amazon Connect leader(Techo Program Manager ) to join our cloud engineering team. The ideal candidate will have hands-on experience designing and implementing scalable, secure, and high-performance solutions using  Amazon Connect Node.js AWS Lambda API Gateway , and  event-driven architectures . You will play a key role in building intelligent contact center solutions and integrating them with enterprise systems.

Key Responsibilities:

  • Design, develop, and maintain solutions using  Amazon Connect for voice and chat-based customer interactions.
  • Build and deploy  serverless applications using  AWS Lambda API Gateway , and  Node.js .
  • Integrate Amazon Connect with backend systems and third-party APIs.
  • Implement  event streaming and real-time data processing using  Amazon Kinesis Kafka , or  EventBridge .
  • Develop and manage  contact flows , Transfer Queues,Lex bots , and  Lambda integrations within Amazon Connect.
  • Ensure solutions are  secure scalable , and  compliant with industry standards.
  • Collaborate with cross-functional teams including DevOps, QA, and Product to deliver high-quality solutions.
  • Monitor and troubleshoot production issues, ensuring high availability and performance.

 

Required Skills & Qualifications:

  • 5–8 years of experience in software engineering with a focus on cloud-native applications.
  • Strong hands-on experience with Amazon Connect, including contact flows, routing profiles, and integrations.
  • Proficiency in  Node.js and experience building RESTful APIs.
  • Experience with AWS Lambda, API Gateway, DynamoDB, S3, CloudWatch, and IAM.
  • Familiarity with event-driven architectures and tools like Amazon EventBridge, Kinesis, or Kafka.
  • Understanding of CI/CD pipelines, infrastructure as code (e.g., CloudFormation, Terraform), and DevOps practices.
  • Excellent problem-solving skills and ability to work in a fast-paced, agile environment.

Preferred Qualifications:

  • AWS Certification (e.g.,  AWS Certified Developer – Associate AWS Certified Solutions Architect ).
  • Experience with  Amazon Lex Polly , or other AI/ML services in the AWS ecosystem.
  • Background in  contact center technologies or  customer experience platforms .
  • Knowledge of  security best practices and compliance frameworks (e.g., HIPAA, PCI).

 

Job Tags

Remote job, Full time,

Similar Jobs

B&H Photo Video

Customer Advocacy Associate Job at B&H Photo Video

 ...Job Overview: The Customer Advocacy Associates role requires someone that can efficiently analyze customer feedback, accurately categorize the feedback, correspond with customers when appropriate, and partner with various business departments to ensure customer satisfaction... 

Masis Professional Group

Fire Engineering Consulting Manager Job at Masis Professional Group

 ...This is an exciting opportunity for a startup of a regional engineering team to serve the greater community in fire protection engineering design. We are a nationally recognized and growing engineering and risk consulting firm is seeking a seasoned and strategic Regional... 

Flyte

Private Jet Broker (Commission-Only, Remote) Job at Flyte

 ...game in private aviation. Where seamless technology meets luxury travel, Flyte operates as both a consumer-facing hub and a private jet...  ...include: Hops Short-haul trips from key regional hubs on a world-class Vision Jet. Take a 20-minute Hops trip from New York to... 

Soto Trucking

Truck Driver Job at Soto Trucking

 ...Now Hiring CDL Drivers Frac Sand Hauling (West Texas)&##128205; Odessa, TX | Local Routes Only (50 mile radius) We are seeking experienced and dependable CDL drivers for local frac sand hauling in the Odessa, Texas area. This role is ideal for drivers who want... 

Physicians Rehab Solution

Medical Receptionist (FT) at Orthopaedic Specialists of Austin Job at Physicians Rehab Solution

 ...Orthopaedic Specialists of Austin is seeking a Full-Time Medical Receptionist in our outpatient clinic located in Leander, TX. Our licensed physical therapists provide integrated, state-of-the-art therapy care and rehabilitation to our patients. Company Benefits...