Wholesale Customer Service Representative Job at Karen Kane, Los Angeles, CA

OEQ0ekNWNm5DcEN6ZVlJamdnV1RqeWsxN0E9PQ==
  • Karen Kane
  • Los Angeles, CA

Job Description

As a Wholesale Women's Apparel Customer Service Representative, you will be the primary point of contact for our retail clients, providing outstanding support and assisting with order inquiries, product information, and more. The ideal candidate will have excellent communication skills, a positive attitude, and a passion for helping customers succeed.

Key Responsibilities:

  • Process and manage customer orders, ensuring accuracy and timely fulfillment.
  • Manage return approvals and processing.
  • Manage major department store orders; shave inventory, edit & revise orders as needed.
  • Assist clients with product inquiries, including availability, sizing, and style details.
  • Troubleshoot and resolve customer complaints or concerns, aiming for quick and effective solutions.
  • Provide product recommendations and advice based on customer needs and trends.
  • Coordinate with warehouse and shipping teams to ensure on-time delivery and handle shipping-related issues.
  • Maintain accurate records of customer interactions, orders, and feedback in our CRM system.
  • Follow up with customers to ensure satisfaction and encourage repeat business.
  • Collaborate with the sales team to identify and capitalize on upselling or cross-selling opportunities.
  • Stay up-to-date on our product offerings, industry trends, and competitors to best assist customers.

Qualifications:

  • Previous experience in customer service, preferably in the wholesale or retail apparel industry.
  • Strong verbal and written communication skills, with a professional and friendly demeanor.
  • Excellent problem-solving abilities and attention to detail.
  • Ability to multi-task and manage multiple customer accounts simultaneously.
  • Proficiency with Microsoft Office Suite and CRM software (experience with [CRM name, e.g., Salesforce, HubSpot] is a plus).
  • Ability to thrive in a fast-paced environment while maintaining a positive attitude.
  • Knowledge of fashion trends and apparel-related terminology is a plus.
  • High school diploma or equivalent; college degree preferred.

Job Tags

Similar Jobs

Ross Stores, Inc.

Maintenance Technician 2 - DISTRIBUTION CENTER MAINTENANCE POSITIONS Job at Ross Stores, Inc.

 ...repairs to failed material handling systems Troubleshoot electrical control systems inclusive of motors, and their associated controls...  ..., cutting torch, hydraulic gear puller, electric forklifts, pallet jacks, and platform lifts. Ability to lift up to 50 lbs. ... 

New York State Unified Court System

Internal Auditor - Buffalo, NY Job at New York State Unified Court System

 ...Auditor. Key Responsibilities: This position will be responsible for conducting financial, operational and information system audits of courts, agencies, or programs within the Unified Court System. Overnight travel throughout New York State is required.... 

Hyatt Place + Hyatt House Charleston Historic District

Housekeeping Supervisor Job at Hyatt Place + Hyatt House Charleston Historic District

 ...workers and guests. Must be able to work with and understand financial information and data, and basic arithmetic functions. Downtown Charleston, SC Requirements DUTIES & FUNCTIONS Essential: Approach all encounters with guests and employees in a... 

Ledgent

Senior Accountant Job at Ledgent

 ...Job Title: Senior Accountant Job Summary: We are seeking a detail-oriented and experienced Senior Accountant to join our finance team. The ideal candidate will be responsible for overseeing general accounting operations by controlling and verifying our financial... 

ViaPlus

Bilingual Customer Service Representative Job at ViaPlus

 ...Systems (ITS) market, specializing in revenue and services management solutions for the transportation industry. Our customer operations, data analytics, and full-featured...  ...-site position. *** JOB SUMMARY: The Call Center Customer Service Representative (CSR) will be...