Bilingual Customer Service Technical Representative (Fluent - Spanish/English) job at AV Staffing Solutions Plainview, NY, US

Job Description

We’re recruiting on behalf of an IT implementation company’s new Call Center for FLUENT Spanish/English Customer Service & Technical Support Representatives. This is a fully remote role supporting a 365-day, 24/7 call center .

Recent Computer Science, IT, or related grads are strongly encouraged to apply.

What You’ll Do

Provide excellent customer service via phone and chat in Spanish and English
Greet customers, verify accounts, listen carefully, and show empathy
Troubleshoot internet, Wi-Fi, and basic device issues (Level 1–2 support)
Use tools such as Freshdesk, Sonar CRM and other internal systems
Document all interactions accurately and follow procedures/SLAs
Escalate complex issues to senior technicians when needed

What You Bring

Fluent Spanish & English (spoken and written)
1+ year of customer service experience (call center/help desk preferred)
Comfortable with basic technical troubleshooting (internet/Wi-Fi/devices)
Strong typing and multitasking skills (navigate multiple systems while assisting customers)
Professional, patient, and calm with upset or frustrated customers
Willing to work overnights, weekends, and rotating schedules in a 24/7 environment
Must live in NY State or Florida (preferably in the Plainview, NY or Ocala, FL area)
Reliable wired internet and a quiet, distraction-free workspace

Pay & Schedule

Pay: $16.50–$17 per hour, depending on experience
Overtime available
Paid training
Work Saturday & Sunday + 3 weekdays
Shifts that are available: 9am–6pm, 10am–7pm, 2pm–11pm, 3pm–12am
Two 15-minute breaks and one 30-minute meal break per shift (set by company schedule)
Flexibility to cover other shifts when needed

Why Apply?

Remote work with a customer-focused, remote-friendly team
Opportunity to build both customer service and technical support skills
Supportive team environment

If you’re a bilingual Spanish/English customer service professional who enjoys helping people and solving tech issues, we’d love to hear from you. Apply today!

Job Tags

Hourly pay, Contract work, Live in, Shift work, Night shift, Weekday work,

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