Job Description

The Harvard Club of Boston is seeking a dynamic and experienced Veritas Manager to lead daily operations of the Veritas restaurant across breakfast, lunch, and dinner service. This role is responsible for delivering an exceptional dining experience for our members and guests while upholding the Club’s high standards of service, hospitality, and professionalism.

The ideal candidate is a hands-on hospitality leader with strong restaurant management experience, excellent interpersonal skills, and a commitment to excellence in member service.

Harvard Club of Boston is a place that celebrates all who gather to experience the diverse company of educated people. We believe we are strengthened by the richness shared individually and collectively through inclusion, connectivity, and engagement throughout Harvard, our affiliated schools, and neighboring communities. As one of the Top Ten Private Clubs in America by Platinum Clubs of America and one of the Top 100 Clubs in the World by Platinum Clubs of the World, we are honored to provide a member experience that is valued and respected by our members, guests, and greater Harvard community.

Restaurant Manager

Reports to: Food and Beverage Director

Supervises: Dining Room Staff

Education and/or Experience

• A four-year college degree in Hospitality is preferred.
• Three years of dining room supervisory experience

Job Knowledge, Core Competencies and Expectations

• Responsible for management of dining room service.
• Maintains a high level of member contact throughout service hours.

Job Tasks/Duties

• Designs floor plans according to reservations.
• Takes reservations, checks table reservation schedules and maintains reservations log.
• Greets and seats members and guests in the lounge, dining room and outdoor patio (seasonal).
• Supervises dining room employees to ensure that they are in proper and clean uniforms at all times.
• Hires, trains, supervises, schedules and evaluates dining room staff.
• Confirms time, attendance and hours worked and approves weekly departmental payroll prior to submitting it to the HR / Payroll Office.
• Produces daily or meal-period revenue analyses and other reports from point of sale (POS) systems used in the dining room.
• Receives and resolves complaints concerning dining room service.
• Serves as liaison between the dining room and kitchen staff.
• Assures that all side-work is accomplished and that all cleaning of equipment and storage areas is completed according to schedule.
• Directs pre-meal meetings with dining room personnel; relays pertinent information such as house count and menu changes, special member requests, etc.
• Assures the correct appearance, cleanliness and safety of dining room areas, equipment and fixtures; checks the maintenance of all equipment in the dining room and reports deficiencies and maintenance concerns.
• Makes suggestions about improvements in dining room service procedures and layout.
• Trains staff on all aspects of the POS system.
• Assures that the dining room and other club areas are secure at the end of the business day.
• Maintains an inventory of dining room items including silverware, coffee pots, water pitchers, glassware, flatware and china, salt and pepper holders, sugar bowls and linen and ensures that they are properly stored and accounted for.
• Develops and implements an ongoing marketing program to increase dining room business.
• Monitors dining room labor and supplies budget; makes adjustments to achieve financial goals.
• Attends scheduled staff meetings.
• Works within operating budget.
• May serve as club’s opening or closing manager
• Works with Chef to update, review and print weekly menu changes.
• Assists in developing wine lists and beverage promotions.
• Tracks wine and cocktail sales.
• Assures that local and state laws and the club’s policies and procedures for the service of alcoholic beverages are consistently followed.
• Performs other appropriate assignments and projects as required by the Food and Beverage Director.

The Club offers excellent benefits package including matching 401k. EOE

Submit resume to [email protected].

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