Job Description
Location: Plano, TX onsite 3x per week Job Type: W2 hourly contract through end of 2025
Compensation Range: $50-60/hr
Our financial services client is seeking a UX Research to support their Credit Risk team . This role is ideal for a highly organized, proactive researcher who is comfortable with both qualitative and quantitative research and has a keen interest in scaling research operations .
This contract position runs from April through December and requires a hybrid presence in Plano, TX . The selected researcher(s) will assist with customer satisfaction measurement, research operations, and usability testing while supporting a sole researcher managing a high volume of strategic work.
Responsibilities
Customer Satisfaction (CSAT) Score Management:
Administer and deploy surveys across five product lines
Analyze and report on survey response metrics
Optimize and refine survey dissemination methods
UX Research & Operations Support:
Assist with the research intake process
Support participant recruitment
Conduct 3-5 usability tests
Contribute to research repository management
Ideal Candidate Profile:
Highly organized & proactive, able to work autonomously
Experience with both qualitative & quantitative research
Some familiarity with data analysis is preferred
Strong interest in credit risk and complex financial domains
Comfortable in a supporting role, scaling research efforts
Open to candidates from any industry background
Additional Details:
Hybrid role in Plano, TX
Contract through December (due to hiring constraints)
Candidates with research strategy experience are strongly preferred
Requirements
5+ years of professional experience:
UX Research: Strong background in both qualitative and quantitative research methods.
Survey Administration & Analysis: Experience deploying, managing, and analyzing customer satisfaction (CSAT) surveys or similar research tools.
Research Operations Support: Ability to assist with participant recruitment, research intake, and usability testing .
Data Interpretation & Reporting: Ability to analyze research data and present insights effectively .
Highly Organized & Proactive: Comfortable managing multiple research initiatives in a structured and detail-oriented manner.
Collaboration & Communication: Strong interpersonal skills to support cross-functional teams and work effectively with senior stakeholders .
If you're a detail-oriented UX Researcher looking to support a high-impact team in the financial sector , we’d love to hear from you!
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Cella, a randstad digital company, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
[email protected].
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Cella by randstad digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
Job Tags
Hourly pay, Contract work, Work experience placement,