Technical Training Manager (Automotive) Job at Adecco, Doral, FL

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  • Adecco
  • Doral, FL

Job Description

Job Description:

The Technical Training Manager is responsible for supporting the Ownership Team with a focus on quality, technical support, pre-delivery inspection (PDI) management, and technical training for distributors in the region. The ideal candidate will possess strong organizational skills, technical knowledge, and the ability to communicate effectively with cross-functional teams, as well as distributors and dealerships.

Key Responsibilities

Technical Support:

  • Review the GSW Hotline cases that are open, and support Distributors by providing solution to their requests.
  • Support Distributors with usage of diagnostic tools is required, such as KDS, D-Logger.
  • Provide real-time support too hard to fix problems using KDS-remote tool.
  • Technical support for repair procedures in shop manuals, TSB monitoring for Distributors and Dealerships.
  • Support Distributors with access to DDMS platforms and all its content: GQIS, GPMS, GSW, KCVG, ieVHC.
  • Development of strategies and guidelines for improvement of distributors technical support.

Pre-Delivery Inspection (PDI) Management:

  • Monitor distributor vehicle stock management and inspections monthly.
  • Implement and monitor the GPMS platform.
  • Develop strategies to improve distributor PDI management.

Technical Training:

  • Develop and deliver technical training courses for new models, technologies, and diagnostic programs to distributor instructors.
  • Conduct annual Training Needs Analysis (TNA), gather data, and analyze results for the development of training programs.
  • Oversee the management of KDA system usage and reporting for distributors.
  • Manage training center facilities, tools, inventory, and vehicles.
  • Create strategies to improve the quality of technical training provided to distributors.

Other Responsibilities:

  • Manage and implement the Regional Skills Cup.
  • Coordinate and manage the annual Instructor Seminar.
  • Provide support to the Warranty Team in analyzing claims and technical information.
  • Offer support to the technical team on onsite support for hard-to-diagnose vehicles, investigation, and quality improvements.

Qualifications and Skills:

  • Bachelor’s degree in business administration, Engineering, or a related field.
  • Minimum of 3-5 years of experience in a Technical Support role within the automotive industry.
  • Strong technical knowledge, including diagnostic tools and repair procedures.
  • Excellent communication, problem-solving, and analytical skills.
  • Experience with managing distributor networks and training programs.
  • Proficiency in technical support platforms and tools (e.g., KDS, GPMS, DDMS, etc.).
  • Ability to work in a fast-paced environment and manage multiple projects.
  • Proficient in English and Spanish, both written and spoken
  • Strong skills in MS Office (Excel, PowerPoint)

Work Environment:

  • Fast-paced and dynamic team.
  • Frequent interaction with distributors and internal technical teams.
  • Regular travel to distributor locations as required.

※ Other Employee Benefits

  • Auto allowance
  • Meal allowance
  • Work cell phone & plan
  • Etc.

Probation Period: 3 months

* Candidates for this position must have the legal authority to work in the United States

Job Type: Full-time

Pay: $75,000.00 - $85,000.00 per year

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • Monday to Friday

Education:

  • Bachelor's (Preferred)

Language:

  • English and Spanish (Required)

Job Tags

Full time, Remote job, Trial period, Monday to Friday,

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