Technical Training Manager (Automotive) Job at Adecco, Doral, FL

OWpJM0NGMm9CWkN5Zm9NampnQ2RnaVErN0E9PQ==
  • Adecco
  • Doral, FL

Job Description

Job Description:

The Technical Training Manager is responsible for supporting the Ownership Team with a focus on quality, technical support, pre-delivery inspection (PDI) management, and technical training for distributors in the region. The ideal candidate will possess strong organizational skills, technical knowledge, and the ability to communicate effectively with cross-functional teams, as well as distributors and dealerships.

Key Responsibilities

Technical Support:

  • Review the GSW Hotline cases that are open, and support Distributors by providing solution to their requests.
  • Support Distributors with usage of diagnostic tools is required, such as KDS, D-Logger.
  • Provide real-time support too hard to fix problems using KDS-remote tool.
  • Technical support for repair procedures in shop manuals, TSB monitoring for Distributors and Dealerships.
  • Support Distributors with access to DDMS platforms and all its content: GQIS, GPMS, GSW, KCVG, ieVHC.
  • Development of strategies and guidelines for improvement of distributors technical support.

Pre-Delivery Inspection (PDI) Management:

  • Monitor distributor vehicle stock management and inspections monthly.
  • Implement and monitor the GPMS platform.
  • Develop strategies to improve distributor PDI management.

Technical Training:

  • Develop and deliver technical training courses for new models, technologies, and diagnostic programs to distributor instructors.
  • Conduct annual Training Needs Analysis (TNA), gather data, and analyze results for the development of training programs.
  • Oversee the management of KDA system usage and reporting for distributors.
  • Manage training center facilities, tools, inventory, and vehicles.
  • Create strategies to improve the quality of technical training provided to distributors.

Other Responsibilities:

  • Manage and implement the Regional Skills Cup.
  • Coordinate and manage the annual Instructor Seminar.
  • Provide support to the Warranty Team in analyzing claims and technical information.
  • Offer support to the technical team on onsite support for hard-to-diagnose vehicles, investigation, and quality improvements.

Qualifications and Skills:

  • Bachelor’s degree in business administration, Engineering, or a related field.
  • Minimum of 3-5 years of experience in a Technical Support role within the automotive industry.
  • Strong technical knowledge, including diagnostic tools and repair procedures.
  • Excellent communication, problem-solving, and analytical skills.
  • Experience with managing distributor networks and training programs.
  • Proficiency in technical support platforms and tools (e.g., KDS, GPMS, DDMS, etc.).
  • Ability to work in a fast-paced environment and manage multiple projects.
  • Proficient in English and Spanish, both written and spoken
  • Strong skills in MS Office (Excel, PowerPoint)

Work Environment:

  • Fast-paced and dynamic team.
  • Frequent interaction with distributors and internal technical teams.
  • Regular travel to distributor locations as required.

※ Other Employee Benefits

  • Auto allowance
  • Meal allowance
  • Work cell phone & plan
  • Etc.

Probation Period: 3 months

* Candidates for this position must have the legal authority to work in the United States

Job Type: Full-time

Pay: $75,000.00 - $85,000.00 per year

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • Monday to Friday

Education:

  • Bachelor's (Preferred)

Language:

  • English and Spanish (Required)

Job Tags

Full time, Remote job, Trial period, Monday to Friday,

Similar Jobs

Dynamico

Customer Service Manager Job at Dynamico

 ...coach a team to success in a customer-centric environment. Tech-Savvy: Comfortable using customer service software, CRMs (like Zendesk or Salesforce), and data analytics tools to drive team performance. Problem-Solving & Creativity: Strong analytical skills with... 

Selby Jennings

Financial Consultant Job at Selby Jennings

Job Overview: As a Financial Consultant, you'll engage with existing clients and cultivate new relationships with diverse client types, including high net worth individuals, endowments, foundations, businesses, and qualified plans. Your services will encompass retirement... 

LHH

User Experience Architect Job at LHH

Job Title: UX Designer Location: Remote (Central Time Zone preferred) Duration: ~1 month to start, with potential for ongoing contract work LHH is looking for a talented UX Designer to join our client's growing digital bench and support a variety of client...

Talent Groups

Construction Manager Job at Talent Groups

 ...Supports Network Construction Implementation team with assigned tasks, projects and could include, but is not limited to, the following: correspondence, administrative tasks (POs, CMs & Invoicing), tracking project deliverables, dates and monitoring deadlines, provides... 

Advantage Technical

EH&S Technician Job at Advantage Technical

 ...EH&S Technician Position Location: Salt Lake City, UT. Position Type: Direct Hire Position Salary: $25/HR - $32/HR (Depending...  ...related to the efficient management of Environmental Health & Safety (EH&S) programs in offices and manufacturing sites to...