Job Title: L2 Tech Support – Site Migrations
Location: Grand Rapids, MI (100% onsite)
Duration: 6 Months
Citizenship: US Citizens only
Job Summary:
Provide onsite L2 technical support including break/fix, reimaging, software installation, printer/network configuration, and user assistance. Manage tickets via ServiceNow/Remedy, support Windows 10/11, O365, Active Directory, and networking issues. Collaborate with vendors and L3 teams. Strong customer service and documentation skills required. ITIL and SLA experience preferred.
Provide day-to-day support primarily in End-User Computing (EUC) and Deskside Support Services. Deliver high-level support for desktops, laptops, and associated peripherals, including network troubleshooting and resolving OS, application, and patching issues. Use...
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