Customer Service Specialist Job at Clarity Recruiting, New York, NY

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  • Clarity Recruiting
  • New York, NY

Job Description

Customer Experience Specialists (CXS) needed to join a mission-driven team at the intersection of technology and healthcare.

Key Details

  • Start Date: November 18, 2025
  • Rate: $38/hr temp, ideally converting to a permanent employee after 16+ weeks at 80K
  • Schedule: Monday–Friday, full-time during standard ET business hours
  • Location: 100% remote

About the Role

As a Customer Experience Specialist, you’ll serve as a subject matter expert handling escalated customer inquiries related to digital health products and insurance. You’ll take ownership of complex cases, collaborate cross-functionally to resolve issues, and play a critical role in improving workflows and customer satisfaction.

Responsibilities

  • Resolve higher level support tickets requiring deeper product or insurance knowledge
  • Act as an escalation point for Customer Experience Associates
  • Partner with leadership to identify recurring issues and recommend process improvements
  • Maintain subject matter expertise in insurance processes and product workflows
  • Ensure accurate documentation and seamless handoffs for each case

Must-Have Experience

  • 2+ years in customer support or CX, with escalation experience
  • Previous experience MUST be in healthcare (ideally healthtech), fintech, or start-up
  • Experience supporting customers in live channels (chat or phone) and email
  • Strong multitasking, queue management, and triage skills
  • Clear, empathetic communication with strong de-escalation ability
  • Comfort navigating complex workflows and ambiguous cases

Nice-to-Haves

  • Familiarity with automation or AI-assisted support tools
  • Prior peer coaching or subject matter expertise within a support team

This is a great opportunity to build expertise in digital health while helping expand access to quality mental health care.

Job Tags

Permanent employment, Full time, Temporary work, Remote work, Monday to Friday,

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