Job Description

Job Title: Solutions Consultant

Location: Boulder CO (Onsite for 3 days – Tue, Wed, Thurs)

Duration: 12 months contract

As a Solutions Consultant, you act as a partner to internal/external users or partners and/or consultant to internal teams to exercise your working knowledge of translating commercial business models/needs into solutions across the user/partner/client life cycle. You help manage relationships with manager level internal/external users/partners/clients and deliver excellent user or partner care to achieve project goals. You are a contributor in troubleshooting for solutions, repeatable solution development, pre and/or post-sales consulting, and solution strategy, scoping, and development. You possess a working knowledge of product deployment, systems integration, and our technologies and processes.

Responsibilities include:

• Manage project planning, status reporting, timeline estimation, issue tracking, meeting facilitation, and project documentation. Propose next steps and roadblock solutions and anticipate questions and challenges.
• Support updating of existing solution content or create repeatable content (e.g., best practices recommendations, tutorials, blog articles) and ensure effective documentation of repeatable solutions. Contribute to delivery of business efficiency plans (BEP), recognizes current inefficiencies and proposes options.
• Support defining of long-term solution strategies in collaboration with cross-functional teams and influence the direction and priority of technical product features and/or the solution with minimal guidance.
• Execute solutions, with occasional support from peers/community, based on user/partner/client business objectives and technical requirements that have been previously defined, developed, and approved.
• Help identify trends of solution issues across users/partners/clients and collaborate with internal teams (e.g., engineering) to mitigate risks in the future with some guidance. Contribute to developing initiatives and practices to improve solution delivery, develop new delivery workflows, and drive solution innovation with some guidance.
• Help leverage, customize, or develop technical or nontechnical solutions based on defined user/partner/client business objectives that are compliant with legal, with minimal guidance. Support discussions with internal teams and users/partners/clients to define solution constraints and scope with minimal guidance. Help articulate the value of solutions through design sessions with the user/partner/client with minimal guidance. Support architecture design and/or feature requests with product teams for solution development.
• Help generate partner insights and participate in business reviews with partners to formulate partner strategies, with minimal guidance. Help provide reactive consultation to partners to identify new business opportunities. Contribute to the execution of partner strategies to adopt our technologies.
• Support assessment and identification of gaps and issues in current products based on user feedback or metrics analysis and quantify impact of solving/the consequences of leaving issues unsolved. Support communication of product gaps and issues to internal teams (e.g., Product Management, Business Development, Engineering). Support solving gaps and issues by contribution that can take the form of developing, validating, and documenting new features/solutions for internal or external products.
• Support collaboration with manager-level stakeholders to troubleshoot or develop the most optimal solutions and enhance offerings. Support coaching internal and external teams on new solutions/systems, user/partner/client ecosystem, and industry landscape. Address escalations to and from stakeholders.
• Help to build and maintain strategic relationships with key stakeholders in user/partner/client/internal organizations to deliver or manage quality solutions and services with minimal guidance. Contribute to advising on best practices to optimize internal stakeholder/client use of technology to support their business processes with minimal guidance. Help enhance relationships and seek out new opportunities through consultation and engagement with minimal guidance.

Minimum role qualification requires proficiency in:

• Operations management
• Domain specific knowledge
• Opportunity and pipeline management
• Customer conversations
• Industry knowledge
• Situational leadership
• Systems Thinking (Knowledge)
• Technical acumen
• Stakeholder management
• Project management
• Consultative skills
• Problem-solving

Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors

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