Volkswagen of America is searching for a Consultant(open-ended contract) for professional support for ODIS Diagnostic Software, Wi-Tech Diagnostic Software and VAS diagnostic tools used by Audi, Lamborghini & Volkswagen technicians. Support consists of phone-based and written communication development.
Hybrid- 3 days onsite
Role Responsibilities (Phone-Based Support) 70%
• Provide Dealership technical support via phone for VAS diagnostic products, applicable software and coordinate all questions and concerns with appropriate contacts
• Maintain database for support transactions
• Coordinate with diagnostic specialist to tele-diagnose dealer concerns
• Coordinate the transfer of all hardware-related assistance requirements to the responsible vendor
• Coordinate and transfer all vehicle related concerns to the Technical Helpline or Product Support
• Provide aftermarket diagnostic support
• Provide pass-through programming support
• Maintain and improve diagnostic tool & software FAQ information posted on Service Net
Role Responsibilities (Diagnostic Feedback Support) 25%
• Manage and investigate dealership feedback and field reports regarding diagnostic software and tool concerns.
• Conduct thorough root cause analysis to identify and resolve diagnostic test plan issues.
• Use VW internal systems to gather data for issues analysis and prioritization
• Track progress of specific assigned issues using database tracking system
• Work with dealer partners to gather all needed information necessary to evaluate feedback requests
Role Responsibilities (Communications) 5%
• Develop dealer /corporate internal communications on VWGoA vehicle diagnostic systems and process topics as needed
• Author and validate these topics for standardized publications that include Service Information bulletins, FAQs, Error Code lists and “Quick Links” documents as needed
Required Skills
• Diagnostic service experience and a high level of serviceability knowledge
• Technical familiarity with Volkswagen/Audi products
• Working knowledge of typical business computer applications including spreadsheets, presentations and word processing software
• Familiarity with OEM and aftermarket diagnostic tools
• Able to work both independently and within a structured corporate and international team environment
• Ability to maintain a professional phone demeanor and etiquette in challenging situations
• Ability to understand, author and edit technical publications outcomes appropriate for the broad range of dealership personnel readership.
• Microsoft - Word, Excel, Access Database, PowerPoint & Adobe Acrobat.
• Must be familiar with obtaining and managing screen capture files for integration into authored publications.
• Proficiency in communicating ideas, plans and concepts to decision makers and stakeholders
Desired Skills
• Experience with VWGoA service diagnostic systems or similar OEM diagnostic systems
• Experience with VWGoA ODIS diagnostic platform
• German language knowledge
Required Education and Years of Experience
• Associates degree or 5 years of demonstrated experience
• Automotive after-sales process knowledge
...We are looking for a dedicated and knowledgeable Project Safety Manager to join our team on our 105 Express Lanes CMGC project in Norwalk, CA. This project is a multi-year project that will widen the 105 freeway from the 405 to the 605. This widening will increase...
Summary This position will play vital role in the Health Centers primary care program. Successful candidates will be able to provide comprehensive medical services for patients. The candidate will be responsible for meeting, assessing and diagnosing patients in our clinic...
...the DMV area. We haveexpanded to eight retail locations, two production bakeries, and a thriving wholesale business. We serve coffee shops, restaurants, hotels, and grocery stores with fresh products every day, 365 days a year. Our mission is to offer our customers...
...Window Cleaning Technician Window Cowboy Location: Mooresville, NC & Surrounding Areas Job Type: Full-Time Window Cowboy is looking for a reliable, detail-oriented Window Cleaning Technician to join our growing team. We are a residential-heavy business...
The physician assistant manages all aspects of the patients care as pertains to comprehensive assessment, diagnosing, and treating medical conditions, with appropriate input from supervising physician, as necessary. It is important that a friendly, caring, courteous, and...