Service Writer Job at Pop-Up Talent, Edison, NJ

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  • Pop-Up Talent
  • Edison, NJ

Job Description

Service Write for Heavy Equipment

Edison, NJ 08837

JOB RESPONSIBILITIES:

Service Writer Responsibilities :

  • Creates all customer repair quotes, requests parts pricing, and determines labor time
  • Good customer service, anticipating needs and potential issues; resolves customer complaints in a timely manner
  • Provides real-time updates to customers on expected service dates, ETAs on returns, or any scheduled changes due to technician availability
  • Regularly promotes and sells service products to customers, generating increased revenue
  • Maintains an inventory of all customer repairs awaiting approval and follows up on unsigned quoted repairs
  • Manages assigned technicians to ensure effective completion of day-to-day service operations
  • Sets technicians schedules by no later than 3 pm daily and informs scheduled customers
  • Code workorders with correct Unit ID, Make Model and Serial Numbers
  • Opens and bills Workorders in a timely fashion
  • Works with technicians to resolve problems, making every effort to ensure he/she fully completes each job assigned
  • Manages work in progress to ensure all work orders are completed in a timely manner and reviews completed jobs for accuracy of descriptions, hours, etc.
  • Approves, codes, and processes jobs to ensure labor and parts detail are complete and accurate
  • Works closely with the Parts Department to acquire correct parts and pricing and attached correct labor time to each repair
  • Schedules monthly preventive maintenance work to ensure PM completion rate goals are met
  • Monitors technicians’ time cards, maintaining accurate records for customer invoicing
  • Reviews and submits technician payroll information to front office
  • Performs other duties as assigned

Warranty Administrator Responsibilities :

  • Prepares, submits, and tracks warranty claims with forklift manufacturers and suppliers
  • Reviews repair orders, service reports, and invoices to ensure warranty eligibility
  • Communicates with manufacturers regarding claim approvals, rejections, and appeals
  • Communicate effectively with team members to ensure all are informed about warranty processes, updates and documentation of repairs
  • Maintains accurate records of all warranty transactions and claim statuses
  • Monitors manufacture warranty policies and ensures compliance with guidelines
  • Handles any disputes or issues related to warranty claims professionally and efficiently
  • Follows up on unpaid claims and resubmits when necessary
  • Provides warranty training and updates to service and sales teams
  • Assists with parts returns and core tracking related to warranty claims
  • Generates warranty reports and analyzes claim trends for process improvement
  • Performs other duties as assigned

JOB REQUIREMENTS:

  • High school diploma or equivalent; additional training in business or technical fields is a plus
  • At least 2+ years of industry experience in material handling/forklifts
  • At least 2+ years of experience in warranty administration, preferably in the automotive, forklift, or heavy equipment industry
  • Proficiency in warranty management software and Microsoft Office (Excel, Word)
  • Knowledge of forklift components and repair processes is a plus
  • Ability to exercise judgment and maintain a professional demeanor on the job
  • Ability to work independently and meet deadlines in a fast-paced environment
  • Excellent communication and customer service skills
  • Strong attention to detail and organizational skills
  • Ability to meet work hour demands as needed
  • Valid driver’s license

BENEFITS INCLUDE:

  • Eligibility for overtime with management approval
  • Paid holidays after six months of employment
  • 1 week PTO time after 6 months of employment
  • Optional Medical & Dental Benefits
  • Optional 401(k) plan – quarterly based enrollment

Starting Salary Range : $21-26 an hour

We are an equal opportunity employer, and we are an organization that values diversity. We welcome applications from all qualified candidates, including minorities and persons with disabilities.

req24-00685

Job Tags

Work at office,

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