Job Description
				  Service Write for Heavy Equipment 
 Edison, NJ 08837
 JOB RESPONSIBILITIES: 
 Service Writer Responsibilities  : 
-  Creates all customer repair quotes, requests parts pricing, and determines labor time 
-  Good customer service, anticipating needs and potential issues; resolves customer complaints in a timely manner 
-  Provides real-time updates to customers on expected service dates, ETAs on returns, or any scheduled changes due to technician availability 
-  Regularly promotes and sells service products to customers, generating increased revenue 
-  Maintains an inventory of all customer repairs awaiting approval and follows up on unsigned quoted repairs 
-  Manages assigned technicians to ensure effective completion of day-to-day service operations 
-  Sets technicians schedules by no later than 3 pm daily and informs scheduled customers 
-  Code workorders with correct Unit ID, Make Model and Serial Numbers 
-  Opens and bills Workorders in a timely fashion 
-  Works with technicians to resolve problems, making every effort to ensure he/she fully completes each job assigned 
-  Manages work in progress to ensure all work orders are completed in a timely manner and reviews completed jobs for accuracy of descriptions, hours, etc. 
-  Approves, codes, and processes jobs to ensure labor and parts detail are complete and accurate 
-  Works closely with the Parts Department to acquire correct parts and pricing and attached correct labor time to each repair 
-  Schedules monthly preventive maintenance work to ensure PM completion rate goals are met 
-  Monitors technicians’ time cards, maintaining accurate records for customer invoicing 
-  Reviews and submits technician payroll information to front office 
-  Performs other duties as assigned 
 Warranty Administrator Responsibilities  : 
-  Prepares, submits, and tracks warranty claims with forklift manufacturers and suppliers 
-  Reviews repair orders, service reports, and invoices to ensure warranty eligibility 
-  Communicates with manufacturers regarding claim approvals, rejections, and appeals 
-  Communicate effectively with team members to ensure all are informed about warranty processes, updates and documentation of repairs 
-  Maintains accurate records of all warranty transactions and claim statuses 
-  Monitors manufacture warranty policies and ensures compliance with guidelines 
-  Handles any disputes or issues related to warranty claims professionally and efficiently 
-  Follows up on unpaid claims and resubmits when necessary 
-  Provides warranty training and updates to service and sales teams 
-  Assists with parts returns and core tracking related to warranty claims 
-  Generates warranty reports and analyzes claim trends for process improvement 
-  Performs other duties as assigned 
 JOB REQUIREMENTS: 
-  High school diploma or equivalent; additional training in business or technical fields is a plus 
-  At least 2+ years of industry experience in material handling/forklifts 
-  At least 2+ years of experience in warranty administration, preferably in the automotive, forklift, or heavy equipment industry 
-  Proficiency in warranty management software and Microsoft Office (Excel, Word)
-  Knowledge of forklift components and repair processes is a plus 
-  Ability to exercise judgment and maintain a professional demeanor on the job 
-  Ability to work independently and meet deadlines in a fast-paced environment 
-  Excellent communication and customer service skills 
-  Strong attention to detail and organizational skills 
-  Ability to meet work hour demands as needed 
-  Valid driver’s license 
 BENEFITS INCLUDE: 
-  Eligibility for overtime with management approval 
-  Paid holidays after six months of employment 
- 1 week PTO time after 6 months of employment 
-  Optional Medical & Dental Benefits 
-  Optional 401(k) plan – quarterly based enrollment 
 Starting Salary Range  : $21-26 an hour 
 We are an equal opportunity employer, and we are an organization that values diversity. We welcome applications from all qualified candidates, including minorities and persons with disabilities. 
 req24-00685
				 
				 Job Tags
				 Work at office,