Job Description

Carolina Heating Service, a NearU Company in Greenville, SC is now hiring an Electrical Service Manager.

At Carolina Heating Service, a NearU Company, we are committed to our employees, to their development, and to their work-life balance. We respect you; we value you; we are NearU! Join our team to have the career and life that you deserve.

Higher pay. Better benefits. More opportunities. Welcome to your new career at NearU.

NearU is taking the traditional home services career path in an exciting new direction. We want you to be a part of that change. The success of our mission hinges on the success of our employees, which is why we dedicate more resources, time, and training for our people than any other home services company.

Electrical Service Manager

Job Summary:

The Electrical Service Manager is a critical leadership role responsible for overseeing all aspects of our electrical service operations. This includes managing a team of electricians, ensuring timely and high-quality project completion, maintaining strong client relationships, and driving profitability. The ideal candidate will possess a strong technical background in electrical systems, proven leadership abilities, excellent problem-solving skills, and a dedication to customer satisfaction.

Key Responsibilities:

Team Leadership & Management:

• Recruit, hire, train, and mentor a team of skilled electrical technicians.
• Conduct performance reviews, provide constructive feedback, and foster professional development.
• Schedule and dispatch technicians efficiently to meet service demands and project deadlines.
• Promote a safety-conscious work environment and ensure compliance with all safety regulations and company policies.
• Resolve team conflicts and promote a positive, collaborative work culture.

Operations & Project Management:

• Oversee the planning, execution, and completion of all electrical service projects, from troubleshooting and repairs to installations and upgrades.
• Develop and implement efficient service processes and procedures.
• Monitor project progress, identify potential issues, and implement corrective actions.
• Ensure projects are completed on time, within budget, and to the highest quality standards.
• Manage inventory of parts and equipment, ensuring adequate stock levels.
• Handle emergency service calls and provide technical guidance as needed.

Customer Relationship Management:

• Act as the primary point of contact for service clients, building and maintaining strong, long-term relationships.
• Address customer inquiries, concerns, and complaints promptly and professionally.
• Proactively identify opportunities to enhance customer satisfaction and secure repeat business.
• Prepare and present service proposals and estimates to clients.

Financial Management:

• Develop and manage the service department budget, ensuring cost-effectiveness and profitability.
• Monitor financial performance, analyze key metrics, and identify areas for improvement.
• Oversee billing and invoicing processes, ensuring accuracy and timeliness.
• Identify and pursue new business opportunities to grow the service department's revenue.

Technical Expertise & Compliance:

• Maintain up-to-date knowledge of electrical codes, industry standards, and new technologies.
• Provide technical support and guidance to technicians and clients.
• Ensure all work complies with local, state, and national electrical codes and regulations.
• Oversee the proper documentation of all service work, including reports, permits, and inspections.

Qualifications:

• Bachelor's degree in electrical engineering, Construction Management, or a related field preferred. Relevant experience may be considered in lieu of a degree.
• Minimum of 5 years of experience in the electrical industry, with at least 2 years in a supervisory or management role.
• Journeyman or Master Electrician license preferred
• Proven track record of successful project management and team leadership.
• Strong knowledge of electrical systems, including commercial, industrial, and residential applications.
• Excellent communication, interpersonal, and negotiation skills.
• Proficient in using service management software and Microsoft Office Suite.
• Ability to read and interpret blueprints, schematics, and technical drawings.
• Valid driver's license and a clean driving record.

Physical Requirements:

• Ability to lift and carry up to 10 pounds occasionally.
• Ability to work in various environments, including construction sites, attics, and crawl spaces.
• Comfortable working at heights and in confined spaces.
• Ability to stand, walk, climb, and bend for extended periods.

NearU is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, NearU may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

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