Service Manager Job at Confidential, Apache Junction, AZ

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  • Confidential
  • Apache Junction, AZ

Job Description

Job description

Overview:

The Service Manager is responsible for overseeing service operations, ensuring high-quality delivery and customer satisfaction. This role provides leadership to a team of Service Technicians, guiding workflow, coaching performance, and supporting continuous improvement in service delivery and business growth.

Key Responsibilities:

  • Lead and manage a team of Service Technicians, ensuring efficiency, safety, and high performance
  • Oversee dispatching, job organization, and preparation of materials and parts
  • Support service sales and help develop customer proposals and contracts
  • Drive a safety-first culture and promote service excellence and margin improvement
  • Provide technical training and onboarding for new hires
  • Monitor and improve service processes to enhance quality and reduce costs
  • Occasionally perform fieldwork to support technicians and strengthen customer relationships
  • Participate in 24-hour emergency service coverage as needed
  • Collaborate with leadership on strategic initiatives and process improvements

Qualifications:

  • 5+ years in field service management
  • Minimum 5 years of previous work experience in a technical service role in the boiler industry
  • Experience in dispatch, quoting, and customer service
  • Proven leadership and team development skills
  • Strong communication and problem-solving abilities
  • Proficient in Microsoft Office; valid driver’s license required
  • Technical diploma or equivalent experience preferred

Pay and Benefits:

  • 100,000 - 130,000 Per Year
  • 401K
  • Health
  • Dental
  • Vision

Job Type: Full-time

Pay: $100,000.00 - $130,000.00 per year

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Shift:

  • 8 hour shift

Work Days:

  • Monday to Friday

Work Location: In person

Job Tags

Full time, Work experience placement, Work at office, Shift work, Monday to Friday,

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