Senior Business Analyst Job at National Computer Systems, San Antonio, TX

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  • National Computer Systems
  • San Antonio, TX

Job Description

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Role: Business Analyst III ( (ServiceNow)

Location: San Antonio, TX-Hybrid

Visa: GC and USC Visa(Only On W2)

Job Description:

Key Responsibilities:

Work with business stakeholders to identify, document, and translate requirements for ServiceNow-related solutions

Support the implementation of new ServiceNow features and modules in a cost-effective, scalable manner

Analyze existing business processes and recommend improvements aligned with organizational goals

Collaborate with developers, project managers, and QA teams to ensure requirements are clearly understood and delivered

Perform user acceptance testing and validate delivered solutions against business needs

Provide support during implementation, troubleshooting issues and facilitating updates or change requests

Contribute to quality assurance efforts and support process documentation

Qualifications:

5+ years of experience in a Business Analyst role, with a focus on ServiceNow or ITSM platforms

Strong understanding of service management processes and enterprise-level IT workflows

Proven ability to gather, document, and translate business and technical requirements

Experience supporting user testing and QA initiatives

Excellent communication and stakeholder engagement skills

Bachelor’s degree in Business, IT, or a related field preferred

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