Salesforce Business Analyst Job at Capgemini, Atlanta, GA

OVRVM0RseXVCWml5ZVlVamhRS1ZqU28vNlE9PQ==
  • Capgemini
  • Atlanta, GA

Job Description

"Total Experience 8 to 10 Years

Relevant Experience 5 to 7 Years

Candidate must have

Lead workshops and interviews to capture business requirements across customer service teams

Document current state processes and define future state workflows aligned with Salesforce capabilities

Support implementation and configuration of Marketing Cloud including Email Studio Journey Builder Automation Studio and Mobile Studio

Design customer journeys and advise on data models to support personalized communications and automation

Translate business needs into functional specifications and user stories

Collaborate with architects and developers to ensure accurate solution delivery

Define reporting requirements and KPIs for customer service and marketing operations

Support data migration planning and validation ensuring alignment with business expectations

Conduct user training and develop adoption strategies for Service Cloud and Marketing Cloud

Act as a liaison between business users and technical teams during UAT and go live

Additional

Strong experience with Salesforce Service Cloud and case management processes

Salesforce Marketing Cloud Email Studio Journey Builder Automation Studio

Proven ability to design and optimize customer journeys and marketing automation workflows

Experience with data modeling reporting and marketing KPIs

Working knowledge of AMPScript SQL HTMLCSS and API integrations

Excellent communication skills to bridge technical and nontechnical stakeholders

Track record of delivering Salesforce projects in fastpaced environments"

Job Tags

Similar Jobs

Statistics & Data Corporation (SDC)

Principal Biostatistician Job at Statistics & Data Corporation (SDC)

 ...Principal Biostatistician Statistics & Data Corporation (SDC), a specialized contract research organization (CRO) headquartered in Arizona, delivering top-tier clinical trial services to pharmaceutical, biologic, and medical device/diagnostic companies since 2005. SDC... 

CornerStone Professional Placement

Aviation General Manager Job at CornerStone Professional Placement

 ...General Manager Nashville, TN Full-Time | Up to $80K BOE | Commercial Aviation | Below-the-Wing Operations Relocation assistance available for out of area candidates! CornerStone Professional Placement is partnering with a premier airline services provider to... 

CK Commercial

Assistant Project Manager Job at CK Commercial

 ...seriously, but not ourselves. That means we deliver exceptional projects for clients across secure, complex, and high-performing markets...  ...the journey. The Opportunity As an Assistant Project Manager (APM) , youll play a key role in supporting project leadership... 

Tiger Analytics

Azure Teradata Migration Architect Job at Tiger Analytics

 ...including re-architecting legacy systems for scalability, performance, and cost-efficiency on Azure Hands-on experience working with Teradata, including data modelling, performance tuning, and complex SQL query development. Proven experience in migrating data from... 

The H&K Group

CDL Drivers Job at The H&K Group

The Harrisburg Division of the H&K Group, Inc., is currently seeking experienced and motivated Class A and B CDL drivers to become a part of our team. Our CDL drivers satisfy a critical role here at H&K . This position places an emphasis on reliability and attentiveness...