Job Description

Title: On-Call Room Attendant

Reports to: Housekeeping Manager

Who We Are…

Welcome to The Ned NoMad, a sophisticated members' club and hotel nestled in the heart of New York City. As the first international outpost of The Ned, we proudly opened our doors in Summer 2022, following the iconic debut of The Ned London in 2017.

The Property…

Set in the historic Johnston Building, formerly the NoMad Hotel, our property boasts a rich legacy dating back to 1903. With design expertise from the Soho House Design team, we've lovingly preserved the building's original charm while infusing it with a fresh, contemporary style.

At The Ned NoMad, we offer an eclectic mix of exclusive and public spaces, including 167 elegantly appointed bedrooms and suites, a lively rooftop bar and terrace restaurant, a first-floor bar, grill, and lounge, and nightly live entertainment at The Atrium Stage. Our public dining options include Cecconi’s, a modern-day classic Italian restaurant inspired by mid-century Trattorias, and Little Ned, a chic spot for handcrafted cocktails and bar classics with views of the Empire State Building.

The Role…

A Room Attendant is responsible for providing guests services in the hotel and offering Full Service and Turndown Service for guests in an efficient manner that is aligned with the luxury standards of the hotel.

Primary Responsibilities…

• Perform a variety of cleaning activities such as sweeping, mopping, dusting, and polishing.
• Ensure all rooms are cared for and inspected according to company standards.
• Notify superiors of any damages, deficits, and disturbances through Knowcross.
• Check stocking levels of all consumables and replace and refill all amenities according to Ned Standards.
• Cleans, fills, and replenishes enough water bottles for each room to receive at least two per turndown for the entire building.
• Ensures that all items necessary for turndown service are stocked in the housekeeping closets on each floor.
• Delivery of all items necessary for turndown to guest rooms.
• Responds to calls via radio, KnowCross, or per other hotel protocol.
• Assists in clearing rooms and guest corridors of unneeded or dirty items.
• Removes trash and recyclables to designated areas.
• Replaces/replenishes guest room amenities as needed or requested by room attendants, managers, or guests.
• Adhere strictly to rules regarding health and safety and be aware of any company-related practice.
• Establishing and maintaining good communications and teamwork with colleagues and other departments.
• Participating in scheduled departmental meetings and all other relevant meetings as requested.
• Adhering to all standards of operations, policies and procedures, manuals, memos, and verbal instructions.

Requirements…

• Must be able to seize, grasp, turn, and hold objects with hands.
• Must be able to make fast-paced periodical movements are required to go from one part of the property to others.
• Must be able to move, pull, carry, or lift at least 20 pounds.
• Must be able to kneel, bend, crouch occasionally, and climb is required.
• Must be able to perform physical activities such as lifting, cleaning, and stooping.
• Must be able to stand, walk, lift, and bend for long periods.
• Must be able to bend, stoop, lift, reach, push, twist, walk, crouch, and squat.

Qualifications…

• A candidate for this position must possess the following applicable knowledge, skills, and abilities and demonstrate and provide relevant examples to support their competencies.
• Ability to work with minimum supervision and maintain a high level of performance.
• Prioritization and time management skills.
• Working quickly without compromising quality.
• Must be able to access all areas of the property across varied terrain and footing.
• Must be able to multi-task and display the ability to recognize that the guests' interests and needs are always primary. Must be able to lift at least 20 lbs. regularly. Must be able to access all areas of the property across varied terrain and footing.
• Demonstrates knowledge of job-related processes and systems.
• Must be able to work a flexible work schedule, including evenings, weekends, and holidays.
• Must possess a professional presentation.
• Highly responsible and reliable.

Working Conditions/Environment

• The noise level in the work environment is usually moderate
• The person having this position may have to lift up to 50lbs on a daily basis
• The person having this position may have to sit for one (1) hour, stand and/or walk, push, kneel, bend, balance, squat, reach and stretch for eight (8) or more hours per day
• The work environment characteristics described herein are representative of those an Employee typically encounters while performing the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Our Doors Are Yours to Open…

The Ned is proud to be an equal opportunity workplace that seeks to recruit, develop, and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

Apply today and join us as a Room Attendant!

#YESYESYES #MakeitHAPPEN #ShowyouCARE #LovewhatYOUDO

Work Perks…

• Medical, Dental, Vision, Company Paid Life, Short Term Disability, Long Term Disability Insurance
• Referral bonus + competitive compensation
• Career development, career training
• Flexible work schedules
• Discounted family rates
• Family meals
• Two weeks’ vacation, 9 days PTO, 9 Holidays

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