The RN Patient Counseling will be a resource and consultant to patients currently going through treatment. The RN will assess patient needs, provide education to the patient and family and will help coordinate treatment to help reduce obstacles for patients. Working closely with the entire fertility team, the RN will be the patients advocate, resource, educator, coordinator and support person with the main goal of facilitating the best and most timely care possible.
Education and/or Work Experience Requirements:
• Bachelor’s Degree in nursing
• Clinical nursing experience, fertility or specialty pharmacy experience preferred
• Current RN license in good standing
• Demonstrated time management skills; planning and prioritization skills; ability to multi-task and maintain prioritization of key projects and deadlines
• Demonstrated ability to be adaptable to changing work environments and responsibilities Fully competent in MS Office (Word, Excel, PowerPoint
• Be part of the call center team and coordinate, process, and set up orders in a timely manner.
• Provide education to patients about their medications, medication self-administration, and other services
• Answer questions about products/services in a compliant fashion, to patients seeking additional information and education.
• In compliance with accreditation requirements:-Provide Open The Box (OTB) counseling over the phone or in person-Prepare quarterly reports as assigned
• Provide prospective patients in the community (support groups), education and support execution of patient programs (Hosting, moderator and support) with defined frequency.
• Provide high-touch support and customer interactions developing relationships with returning clients and strong rapport on phone with new customers.
• Manage accounts and patient caseload in a stated geography, becoming a valued team partner with knowledge of local resources.
• Complete hands on patient care as needed; including giving injections
• Performs On-Call activities: such as mandatory on-call phone duty approximately one week every 40 to 60 days.
• Review and revise selected policies and procedures when requested
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