Job Description

Role Overview:

The Store Security Agent is a key member of the boutique team, reporting to the Store Security Supervisor and/or Store Operations Manager. This role ensures the safety and security of clients, employees, and high-value inventory, proactively minimizing theft, fraud, and loss while maintaining a secure and welcoming luxury retail environment.

BOH & CCTV Room Responsibilities

• Activate and deactivate the premise alarm system as required.
• Manage access control, including signing in vendors/non-store employees and activating/deactivating security fobs.
• Receive and process incoming packages under CCTV surveillance, ensuring compliance with security protocols.
• Monitor CCTV feeds, identify security breaches or technical issues, and report to the appropriate vendor or L/P manager as needed.
• Maintain visual security over BOH elevators and client restrooms, ensuring clients are never left unattended in restricted areas.
• Radios will coordinate between the sales floor and the CCTV room.
• Security inspections use a wand/metal detector to examine empty boxes and garbage before disposal.

Requirements & Qualifications

• 5+ years of experience in retail loss prevention, security, or law enforcement.
• Proficiency in Microsoft Office and familiarity with security software/surveillance systems.
• Strong investigative and audit skills with a proactive approach to security risks.
• Ability to work assigned shifts, including evenings, weekends, and holidays.
• High ethical standards and adherence to internal policies and procedures.
• Strong communication and interpersonal skills, with the ability to work effectively with teams, supervisors, and clients.
• Escort clients and visitors to secure areas, such as restrooms, while maintaining strict security protocols.

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