Remote Technical Support Specialist Job at SugarCRM, Remote

OWpJL0RWdXRBSnV4ZklBaWdBU1NqQ3MrN2c9PQ==
  • SugarCRM
  • Remote

Job Description

From the very beginning, SugarCRM had a unique vision: to offer a different kind of Customer Relationship Management (CRM). We pioneered the first commercial open-source CRM platform, and now, more than two decades later, are on a mission to provide products and services that make the hard things easier for sales, marketing and customer service teams. In fact, we help mid-market businesses around the globe reach new levels of performance and predictability by letting our award-winning CRM platform do the work.

Our diverse group of worldwide employees are united and driven by a shared passion for our mission, culture, and values. We treat our employees like humans not line items and are building a culture where your work at Sugar helps fuel personal, professional and business growth – check out our recent ‘Great Place to Work’ certification that we are so proud of. Work/life fit and flexibility for our team matters and together we pride ourselves on solving for our customers, always. What’s more, we are a Remote 1st organization, which means we empower everyone to do their best work from home, on the road, or anywhere in between.

If you’re ready to grow your career and help organizations grow better and faster, you’ve come to the right place. Find out more about our SugarCRM careers and how you can become a part of our journey.

The SugarCRM Support Specialist is an individual that is capable of addressing a majority of support issues raised by our partners and customers. The ideal candidate will maintain a professional and helpful demeanor through all interactions, internally and externally, as they help uphold the high standards we place on ourselves for excellent support.

Impact you will make in the role:

  • Create ‘customers for life’ by delivering world-class support to our customers and partners
  • Be responsive, professional, and proactive in all interactions
  • Ensure all incoming requests for support via phone, email, & support portal are appropriately tracked and triaged
  • Troubleshoot and resolve installation, implementation, and production issues
  • Continuously learn about Sugar products, core technologies, and troubleshooting methodologies
  • Share your knowledge, experience, and best practices with the Support department
  • Work cohesively with other departments to ensure the customer’s voice is heard throughout the company
  • Document known solutions for internal collaboration and public consumption

Required Qualifications:

  • 1+ years in a technical/application/software support and external customer-facing role
  • Must be knowledgeable in SQL
  • Must be fast learning and quick thinking
  • Must work well in a team environment
  • Proficient in written and spoken English

Desired Qualifications:

  • Linux-Apache-MySQL-PHP stack experience preferred
  • Experience with SugarCRM or other CRM/CX platforms strongly desired
  • Experience with SaaS applications strongly desired
  • Experience with developing & executing email marketing campaigns and/or Marketing Automation tools
  • Experience with command-line interfaces
  • Experience with web technology stacks
  • Knowledgeable in a server-side scripting language

Location: This role is fully remote within Australia only, offering flexibility to work from home, on the road, or anywhere in between.

Jobicy job ID: 111321

Job Tags

Remote job, Full time, Work from home, Worldwide,

Similar Jobs

First Watch Restaurants, Inc.

Dishwasher Job at First Watch Restaurants, Inc.

OverviewOur YOU FIRST PhilosophyIn addition to no night shifts, ever and our fully chef-curated menu, our #1 priority has always been our people. We care about our customers, and we care about you! That's where our YOU FIRST culture begins - each day, we put our employees...

KODIAK Construction Recruiting & Staffing

Project Executive - Electrical Construction Job at KODIAK Construction Recruiting & Staffing

 ...departments and with executive stakeholders Why Join Us Lead high-profile projects with a well-established, trusted electrical contractor Collaborate with an experienced leadership team committed to innovation and operational excellence Opportunity to shape... 

INTREN, LLC

Permit Coordinator Job at INTREN, LLC

Job Title: Permit Coordinator Reports To : Assistant Permit Manager, Permit Manager, or Senior Project Manager FLSA Status: Non-Exempt SUMMARY OF POSITION: The primary responsibility for this position is to support project planning, construction, and...

CAMBA

Program Supervisor, Homelessness Prevention Initiative-HomeBase Job at CAMBA

 ...our families are living in poverty, reflecting the challenges faced by nearly 1.7 million New Yorkers today. Program Overview HomeBase provides case management and essential services to at-risk individuals and families to prevent homelessness. Individuals and... 

University of Kentucky College of Medicine

Postdoctoral Researcher In Digital Twins for Health Informatics Job at University of Kentucky College of Medicine

 ...postdoctoral researcher to join the Zero Knowledge Discovery Lab ( to work on problems at the intersection of biology, medicine, mathematics and computation.The successful candidate will contribute to the development of next-generation learning algorithms to understand...