Remote Inbound Customer Service Rep Job at TalentAlly, Oklahoma City, OK

L0RjM0QxbXFBWm15ZjRRaGh3YVJpaVE5N1E9PQ==
  • TalentAlly
  • Oklahoma City, OK

Job Description

CCC Intelligent Solutions Inc. (CCC) is a leading cloud platform for the multi-trillion-dollar insurance economy , creating intelligent experiences for insurers, repairers, automakers, part suppliers, and more. At CCC, we're making life just work by empowering more than 35,000 businesses with industry-leading technology to get drivers back on the road and to health quickly and seamlessly. We're pushing boundaries with innovative AI solutions that simplify and enhance the claims and repair journey. Through purposeful innovation and the strength of its connections, CCC technologies empower the people and industry relied upon to keep lives moving forward when it matters most. Learn more about CCC at

The Role

CCC is seeking full-time Remote Inbound Customer Service Representatives. This role assists medical providers, patients, and billing services by answering inbound calls and providing clear, helpful information about services and claims. All required equipment is provided.

This role is benefits eligible beginning on day 1 (medical, dental, vision, retirement with employer matching, internet stipend, and more) with a starting wage of $19.00 per hour, with the ability to earn more!

Drive results and get rewarded-earn up to $300 in monthly incentives and extra PTO by meeting performance goals. With a clear path to advancement, you can achieve pay increases within your first year. Our performance-driven culture recognizes and rewards effort with year-round prizes and appreciation, and you'll also be eligible for an annual bonus of up to 7%.

Key Responsibilities

  • Respond to incoming claim calls and log data into our propriety medical bill review system
  • Regularly operate across multiple systems and applications to support daily responsibilities and ensure seamless task execution
  • Provide explanation of benefits, services and claims/reimbursement procedures
  • Interface with providers, patients, billing services and insurance adjusters in a professional manner
  • Maintain a quiet and professional work environment free of distractions
  • Experience working in a metrics driven environment
  • Adhere to consistent work schedule, Standard hours are Monday - Friday, 8:30 AM to 5:00 PM CT, with one late shift per week extending to 7:00 PM CT. Start times typically range from 8:00 to 8:45 AM CT, depending on business needs. Flexibility is essential, as shifts may be adjusted by up to an hour earlier or later to accommodate business needs. Subject to change based on business needs.
  • Maintain a reliable remote setup with broadband or fiber internet from a reputable provider, offering at least 25 Mbps download and 15 Mbps upload speeds.

Requirements

  • 1-2 years prior inbound call center customer service experience required
  • Excellent verbal and written communication skills
  • Attention to detail
  • High school diploma or equivalent
  • Strong technical aptitude
  • Proven ability to manage high-volume inbound calls while simultaneously capturing detailed and accurate notes, maintaining focus and precision under pressure
  • Demonstrated proficiency in Microsoft Office applications, with strong skills in Outlook, Word, Excel, and Microsoft Edge for effective communication, documentation, data management, and web-based tasks
  • Ability to learn basic medical terminology
  • Ability to work independently
  • No prior medical insurance experience is required, training is provided
  • This role requires a reliable, distraction-free workspace. Full availability, focused attention, and accurate documentation are essential for high-quality service.

#CCCHP

About CCC's Commitment To Employees

CCC Intelligent Solutions understands that our employees play an integral role in our vision to shape a world where life just works. Our team is defined by our values of Integrity, Customer-Focus, Innovation, Inclusion & Diversity, Tenacity, and Connection. Through diverse perspectives, purposeful innovation, and the strength of connections, our technologies empower the people and industry relied upon to keep lives moving forward when it matters most.

At CCC, together everyone can thrive as we innovate and collaborate, creating employee experiences that just work. We are committed to providing opportunities for our people to make real-life impacts, advance in their careers, and contribute to CCC's success.

CCC offers competitive compensation and benefits to support you and your families, including:

  • 401K Match
  • Paid time off
  • Annual Incentive Plan Performance Bonus
  • Comprehensive health insurance
  • Adoption Assistance
  • Tuition Reimbursement
  • Wellness Programs
  • Stock Purchase Plan options
  • Employee Resource Groups

For more information about our benefits, please check out our careers site.

Here, you belong. You are seen, valued, and respected. We celebrate you for who you are and all you bring. Every voice is heard and is important to our success. You can hear what employees have to say about our culture here

If you require reasonable accommodation to complete a job application, please contact (800) 621-8070.

PDN-9fcd4d89-9500-44ef-8ba2-bf1e158d4d1e

Job Tags

Hourly pay, Full time, Work at office, Remote work, Monday to Friday, Shift work, Afternoon shift,

Similar Jobs

Charlotte Bilingual Preschool

Bilingual Preschool Teacher Job at Charlotte Bilingual Preschool

 ...a Difference Every Day Join Our Team! Charlotte Bilingual Preschool (CltBP) is looking for passionate, mission-driven Preschool Teachers who are excited to support the school readiness of Spanish-speaking children through high-quality, dual language early childhood education... 

The Sack Company

Electrical Project Manager Job at The Sack Company

 ...the industry, experiencing explosive growth year after year with no signs of stopping! As the fastest-growing MEPF, millwright, and rigging company in the South, were building the future with innovation. We offer competitive pay, great benefits, and the perfect place to... 

XQ

Editorial Director Job at XQ

 ...ideas into action, and create more rigorous and equitable schools. The Opportunity As a key member of the Content team, the Editorial Director will lead the day-to-day execution of our content strategy. Reporting directly to the Chief of Content & Editorial, this... 

Univar Solutions

Sales Account Manager I Job at Univar Solutions

 ...This is why we are seeking a driven, curious, relentless, and relationship-focused problem-solver to join our team as a Sales Account Manager in our Charlotte, NC location. Our Sales Account Managers are responsible for growing our business with new and existing... 

Per Scholas

IT Support Technical Instructor Job at Per Scholas

 ...Scholas offers no-cost training programs in the most sought-after tech skills, spanning Cloud, Cybersecurity, Data Engineering, IT Support, Software Engineering, and more. To date, 30,000+ individuals have been trained through Per Scholas, propelling their professional...