Job Summary:
The Remote Email/Chat Support Representative will be responsible for assisting customers with inquiries, troubleshooting issues, and providing accurate information through email and chat platforms. This role requires strong written communication skills, attention to detail, and the ability to manage multiple conversations efficiently in a fast-paced environment.
Key Responsibilities:
Respond to customer inquiries via email and live chat in a timely and professional manner.
Provide accurate information regarding products, services, policies, and procedures.
Assist customers with troubleshooting issues and resolving concerns efficiently.
Escalate complex issues to the appropriate department when necessary.
Maintain accurate records of customer interactions and follow-up as needed.
Meet performance goals for response time, customer satisfaction, and productivity.
Stay updated on company products, services, and promotions to provide accurate support.
Deliver a positive customer experience by maintaining a friendly, empathetic, and professional tone.
Qualifications:
High school diploma or equivalent (associate or bachelor’s degree preferred).
Previous experience in customer service, preferably in email or chat support.
Excellent written communication skills with strong grammar and spelling.
Ability to multitask and handle multiple chat/email conversations at once.
Strong problem-solving skills and attention to detail.
Comfortable working independently in a remote environment.
Proficiency with computers, online communication tools, and CRM systems.
What We Offer:
Competitive pay based on experience.
Flexible remote work environment.
Opportunities for professional growth and development.
Supportive team culture and training resources.
Job Description: This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered. At AT&T, were connecting the world through the latest tech, top-of-the-line communications and the best...
...maintenance and are maintained for safety and all tooling is calibrated and maintained Ensure adherence to Caterpillar standards and dealership policies for repairs, safety, and customer service. Work closely with customers to address concerns, explain repairs, and...
...Business Analyst Banking (W2, $20-30/hr) Location: Hybrid, NYC Job Type: Contract W2 Rate: $ 20-30/hr &##129513; About the Role Were seeking a motivated Business Analyst with a background in banking to join our dynamic team. In this role...
...1,000 $1,400 USD per month (depending on experience) Position Overview: Were looking for a meticulous and experienced Proofreader to ensure our content meets the highest editorial standards. The ideal candidate has a sharp eye for grammar, consistency, and clarity...
...radiology applications. This role is crucial for the seamless operation, optimization, and ongoing maintenance of PACS (Picture archiving... ...Qualifications: Bachelor's degree in Information Systems, Computer Science, or a related field, or equivalent work experience....