Job Description

**Need candidates who have Reconciliation, Unclaimed property, and Non-Residential accounts experience. Majority of the candidates have banking and customer service experience, but no Reconciliation, Unclaimed property, and Non-Residential.

What would “a day in the life” of this role look like?

-The Reconciliation & Government Reporting Team reconciles deposit bank accounts & GL's, completes unclaimed property reporting, Year End Tax form corrections, Year End reporting, Bank Control changes, Interface updates.

What would you say is the top priority for the worker over the first few weeks/months?

-Experience with GL and Reconciliation

What do you foresee being the biggest challenge in this role?

-Learning the manual processes with GL and Reconciliation

Top 3 Must-Haves (Hard and/or Soft Skills):

1.General Ledger and Reconciliation Experience

2. Intermediate Excel Knowledge / Navigation

3. 1 year of Retail Banking Experience

Top 3 Nice-To-Haves (Hard and/or Soft Skills)

1.Unclaimed Property

2. Ability to work independently and as part of a team

3. Knowledge of banking operations, financial principles, and regulations.

CW-Banking Ops Specialist III: The Banking Ops Specialist III coordinates the day-to-day operations of consumer and commercial banking. Under limited supervision, this job performs administrative/transactional processes including answering referral calls, verifying daily proofs and processing payments. This job also provides assistance and training to junior employees and faces non-routine problems and customer questions on a daily basis. Key Responsibilities and Duties: Answers primarily referral calls and provides information to prospective customers. Assists Wealth Management Advisors, Infinity and Loan Officers to process multi-channel inbound and outbound leads. Verifies that daily proofs and reconciliations are compliant with corporate accounting and control policies. Confirms accuracy of payments, tickets and online entries. Resolves customer, branch or bank inquiries that are considered non-routine. Uses advanced knowledge and considers multiple resources and records when investigating non-routine customer inquiries. Verifies transactions in CRT/PC and balances general ledger accounts. Ensures work is properly safeguarded and controlled in accordance with banking policies and procedures. Educational Requirements: High School Preferred; Work Experience: No Experience Required; 2+ Years Preferred; Physical Requirements: Sedentary. Work Skills and Competencies: Products and Services: Assesses own unit's product alternatives, costs, and pricing. Summarizes key features of major products or services in own unit. Researches the target market and how the product and services are sold and delivered. Obtains information about product and service linkages with other products and services elsewhere in organization. Explains current status, delivery alternatives and announced updates to products and services. Service Excellence: Documents customer complaints in a timely manner. Resolves common customer problems. Provides direct service to internal or external customers. Provides a quality of service that customers describe as excellent. Responds to unexpected customer requests with a sense of urgency and positive action. Core Application Systems: Works with core application systems for a major business unit or function. Recommends enhancements for a major application system or related subsystems. Investigates application-related issues with both business and IT professionals. Identifies key players, criticalities, roles, and responsibilities. Helps create contingency plans to mitigate impact of disruption on core applications. Standard Operating Procedures: Tracks deviations from and modifications to existing SOPs in business operations. Reviews the efficiency of standard operating procedures in terms of performance improvement. Ensures compliance with industry standards, regulations and policies. Adjusts SOPs according to changes in organizational and industry procedures. Assists in establishing a standard operating procedure based on workflow and environment review. Flexibility and Adaptability: Accepts new or radical ideas with an open mind; avoids snap reactions. Identifies and considers alternative approaches to situations or problems. Demonstrates willingness to listen to other opinions. Adjusts to new or changing assignments, processes, and people. Provides examples of shifting from task to task. Written Communications: Edits out technical jargon when inappropriate. Produces written materials relevant to own work and department. Participates in the development of system or process documentation/reports. Welcomes and uses feedback/editing assistance. Uses organization's guidelines for writing reports, correspondence, documentation, etc. Self-Directed Growth and Development: Receives and uses feedback on work-related situations. Uses a specific approach or assessment instrument to increase knowledge of self. Explores own motivation and initiative and how it relates to the workplace. Explains process for determining own strengths and limitations. Assesses own strengths and limitations relative to assigned tasks. Confidentiality: Identifies information within own function that cannot be disclosed. Utilizes authorized disclosure levels and authorized personnel in own area. Under guidance, deals with situations or information requiring confidentiality. Makes sure to know organization-wide policy, procedures, and internal experts on confidentiality. Identifies locally relevant tools or instruments for managing confidential information. Teamwork: Explains own role and responsibility within team. Describes team mission and objectives in the context of results to be achieved. Demonstrates open, friendly, accepting, and supportive behaviors with team members. Actively participates in team meetings. Shares information, knowledge, and experiences openly and proactively. Accuracy and Attention to Detail: Processes limited amounts of detailed information with good accuracy. Accurately gauges the impact and cost of errors, omissions, and oversights. Learns from mistakes and applies lessons learned. Utilizes specific approaches and tools for checking and cross-checking outputs. Develops and uses checklists to insure that information goes out error-free. Followership: Assesses common risks and rewards of voicing or not voicing opinion. Supports the leader's mission, vision, initiatives and priorities consistently. Completes tasks and inspires confidence in leaders by demonstrating honesty and integrity. Handles rejection and, when appropriate, abandons ideas graciously. Researches and provides insights into most issues, considerations and challenges of followership. Financial Process Documentation: Documents controls in place to monitor and validate processes. Modifies existing documentation to reflect changes in processes. Participates in financial process documentation projects. Researches all exceptions to standard processes. Uses workflow diagrams to document aspects of financial processes. Data Gathering and Reporting: Participates in projects to gather data for needs analysis. Detects and summarizes patterns in data and findings by producing simple reports. Customizes data fields to meet clients' needs. Assesses common problems and obstacles surrounding data-gathering. Interprets and explains results of a data-gathering initiative. Commercial Loans: Works with a specific lending product, service, or type of customer. Explains the process and considerations for collateralized loan and potential collateral liquidation. Compares lending considerations for start-up, inventory purchase, or capital investments. Researches borrowers to ensure that an informed decision is made on the type and size of loan being pursuing. Guides clients through the application process; ensures the accuracy and completion of required information. Operations - Back Office: Implement operation workflow in accordance with specific business rules. Works in one or more 'back office' operations departments. Analyzes overall daily, weekly, monthly, and annual production requirements. Assesses the performance of tools and equipment used in a specific operations area. Explains major operations functions and their inter-relationships. Branch Banking Systems: Applies maintenance procedures for underlying technologies and equipment. Performs basic transaction functions with branch banking applications. Participates in defining operating requirements within the banking environment. Documents major interfaces and criticalities. Utilizes specific branch banking applications to maintain customer information. Loan Origination: Maintains and updates information in various application channels and loan origination systems. Performs customer service with regard to loan application processes. Prepares credit risk reports for management. Participates in optimizing loan origination workflow. Verifies collected customer loan information to ensure accuracy. Customer Interaction: Uses basic support tools for managing customer interactions. Performs the correct practices and procedures for customer interaction. Obtains information and addresses questions that can facilitate movement from problem to resolution stage. Diagnoses circumstances and behaviors that generate customer confrontation. Provides first line of customer support.

​Career Level 3IC.

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