Program Support Specialist Job at Infomatics, Inc, Fairfield, CA

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  • Infomatics, Inc
  • Fairfield, CA

Job Description

Primary Job Responsibilities:

• Knowledge of industry practices and standards and use of professional concepts. Applies functional or technical principles, theories, and concepts.

• Receives minimal instruction on day to day work assignments. Plans schedules and arranges own activities in accomplishing objectives.

• Networks with senior internal and external personnel in own area of expertise on issues. Represents organization as a prime contact on key issues.

• Provides direction and oversight to ensure that issues/problems of moderate scope and complexity are avoided and/or resolved.

• Responsible for managing projects which are of moderate risk and complexity or a portion of a larger project.

• Deadline Driven – Last Time Buy notices have hard deadlines and our Enterprise obsolescence process has to get approval meetings accomplished prior to those deadlines, being overdue can mean we do not get the parts we need and production stops.

• Persistence – Dealing with cross-enterprise coordination on obsolete components requires the ability to be tenacious to get the answers needed to make decisions.

• Detail-oriented multi-tasker – The successful candidate will be able to handle multiple issues that affect many products at the same time.

• Analysis – Demonstrates the ability to provide a logical, in-depth analysis of a problem or situation.

• Cooperation – Takes personal initiative to proactively serve as team motivator creating strong morale and synergy.

• Coordinating – Ensures that all parties receive and accurately understand information.

• Decisiveness – Exhibits the personal confidence necessary to make critical decisions, even amidst controversy and doubt.

• Dependability – Ensures that all details of a project are accurate.

• Drive – Displays energy, persistence, and a positive attitude when working on projects.

• Judgment – Bases decisions on factual information and considers alternative courses of action before reaching decisions.

• Relationships – Develop relationships with others that are based on trust.

Basic Qualifications:

• Bachelor’s degree and 3 years of prior relevant experience OR degree in business, finance, economics, or other related areas. If no degree, strong demonstrated skills in these areas.

• In absence of a degree, 6 years of relevant experience is required

• MS Office skills, especially excel

Preferred Qualifications:

• Prior SAP experience related to the processes associated with Sales Order execution, status of factory hardware delivery forecasts, and shipping

• Prior experience tracking and forecasting Customer Repairs and coordinating with order administration

• Prior external customer support/interface experience and awareness of ordering and demand planning tools and practices

• Prior Risk Management experience

• Familiar with gate artifacts, data analysis for sales forecasts, ensuring resources such as engineering, engineering support, production, services, facilities, etc. are available for the program

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