Job Description

Position Summary

The Operations Coordinator for Specialty Services at our New Jersey (Rockaway) provides essential administrative and dispatching support to ensure the efficient service and repair of hydraulic and induction heating/bolting equipment. This role is responsible for maintaining OEM production schedules, managing work-in-progress within the Machine Shop, and supporting customer data management and business growth initiatives.

Key Responsibilities

• Coordinate and track the service and repair workflow for hydraulic and induction heating/bolting equipment, ensuring timely completion and adherence to OEM production schedules.

• Generate and process work orders, allocate in-house staffing resources for field service work.

• Maintain and update work-in-progress (WIP) status for all jobs ensuring effective scheduling and resource allocation to optimize productivity.

• Prepare, organize, and maintain all documentation related to field service work, including customer files, service records, and warranty claims.

• Support asset inventory management by tracking parts, tools, and supplies, initiating reorders, and ensuring accurate records of stock levels.

• Serve as a point of contact for internal teams, customers, and vendors regarding repair status, scheduling, and documentation needs.

• Assist in the implementation and maintenance of customer relationship management, ensuring accurate and up-to-date customer information and service history.

• Provide administrative support for growth activities, including lead tracking, customer follow-ups, and preparation of reports or presentations as needed.

• Support compliance with quality control, safety, and operational procedures within the repair center and machine shop.

• Collaborate with technicians, sales, and management to resolve issues, improve processes, and ensure customer satisfaction.

Qualifications

• High school diploma or equivalent required, Associate degree in business administration, operations management, or a related field preferred.

• Prior experience in an administrative, operations, or repair coordination role, preferably in an industrial or technical service environment.

• Strong organizational and multitasking skills with the ability to manage multiple projects and deadlines simultaneously.

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with repair management or CRM software.

• Excellent written and verbal communication skills, with a customer service orientation.

• Familiarity with production scheduling, inventory management, and basic accounting or bookkeeping is a plus.

• Ability to work collaboratively in a fast-paced, dynamic environment and adapt to changing priorities.

• Attention to detail and a methodical approach to documentation and process management.

Reporting Structure

• Reports in a matrix reporting structure to the Director of Operations and the Manager, Operations Coordinator.

• Works closely with field service technicians, sales staff, and customer service representatives.

Key Competencies

• Time management and prioritization

• Effective communication and interpersonal skills

• Problem-solving and process improvement

• Teamwork and collaboration

• Customer focus and relationship management

This position is critical to ensuring the smooth operation of the Northeast Territory, supporting both the technical and administrative aspects of service delivery, and contributing to the overall growth of the business.

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