Onsite Support Specialist Job at The Intersect Group, Washington DC

OHo4ekQxV29BSnl3YzRra2hnV1FqaTg2N1E9PQ==
  • The Intersect Group
  • Washington DC

Job Description

Site Support Specialist

In office 5 days a week Zip Code: 20006

Quarterly travel to surround office

Daily Responsibilities

  • Provide Excellent Customer Service and practice total contact ownership from acknowledgement to closure. Document Problem Description and resolution using ITSM system. Participate in ticket creation, escalation, and follow up
  • Telephone Administration, Set-up and support, including adds, removes, changes
  • Mobile Device Set up and Support
  • Troubleshoot Network Connectivity from desktop and laptop computers
  • Keep Accurate Inventory of office's equipment
  • Hardware Installation, Repair and support including printers, conference room AV Equipment, wireless access points and server room equipment
  • Imaging, Deployment, and support of desktops, laptops, and peripherals including user profile provisioning
  • Preform Windows OS and application software installation, repair, and support
  • Provide 1st and 2nd level technology support 100+ end users (attorneys and legal staff) on a variety of hardware and software
  • 72 Users in main office
  • 50 + users in surrounding office

Requirements

  • Strong Customer Service and Communication Skills (face to face, phone, email)
  • Working Knowledge of Dell and Lenovo Laptops and desktops, Windows OS, Office Suite, Document Management Systems, Mobile Device and Enterprise Network
  • 4+ years of experience in a technical support position
  • 4 year Degree in IT Field (or related) or equivalent work experience

Preferred Qualifications

  • Document Management System Support Experience
  • Mobile Device Management
  • SSCM experience
  • Help Desk Institute, ITIL Foundation, and CompTIA A+ certification preferred
  • Microsoft Office and Azure Certifications preferred

Job Tags

Work experience placement, Work at office,

Similar Jobs

Ultimate Staffing

Electronics Manufacturing Technician Job at Ultimate Staffing

We're partnering with a cutting-edge medical device company developing a next-generation system designed to transform cancer therapy. This is a highly hands-on role, ideal for a technician with deep experience in electronics assembly, calibration, and system diagnostics...

National Institute for Reproductive Health/NIRH Action Fund

Senior Director of Institutional Giving Job at National Institute for Reproductive Health/NIRH Action Fund

 ...The National Institute for Reproductive Health (NIRH) and the National Institute for Reproductive...  ...with experience. The position is remote and the preferred candidate is within a four...  ...relationships with existing funders, as well as helping to develop a robust pipeline... 

Morton Salt

Amazon & Walmart Business Manager, E-commerce Job at Morton Salt

 ...will contribute to producing and delivering every form of salt that enhances everyday life. Job Summary The Amazon & Walmart Business Manager is a hybrid between sales and marketing and responsible for the development and execution of the strategic growth plan.... 

Manhatta

Butcher Job at Manhatta

 ...Enlightened Hospitality Demonstrate excellent working knowledge of various meat and seafood products with the ability to perform proper butchering techniques. Ability to cut and trim meat from larger portions into smaller portion sizes. Maintain the high standards of... 

D&B Engineers and Architects

Environmental Scientist I Job at D&B Engineers and Architects

 ...Overview: D&B Engineers and Architects is hiring an Environmental Scientist I. This is an exciting opportunity to join our collaborative team of experienced engineers, architects, scientists and other professionals. D&B offers flexible hours and a unique environment...