Job Description

The Maternity Care Assistant Team Leader plays a crucial role in supporting the Maternity Care Team (MCT) by addressing complex inquiries, guiding team members, and ensuring the smooth operation of processes related to maternity needs from conception through postpartum. This position is responsible for training and mentoring team members, maintaining up-to-date training materials, and fostering a collaborative and professional work environment. The Maternity Care Assistant Team Leader is integral in upholding CHM’s mission, core values, and commitment to excellence in serving members.

What We Offer

• Compensation based on experience.
• Faith and purpose-based career opportunity!
• Fully paid health benefits
• Retirement and Life Insurance
• 12 paid holidays PLUS birthday
• Lunch is provided DAILY.
• Professional Development
• Paid Training

Essential Job Functions

• Assist team members across Data Entry, Authorization, Phone Support, Member Advocate, and Reimbursement roles with questions and guidance.
• Resolve complex issues individually or in collaboration with the team.
• Manage de-escalation situations and determine when escalation to the MCT Team Leader or supervisor is necessary.
• Provide expertise on maternity-related needs from conception through postpartum.
• Train and onboard new Maternity Care Team members.
• Maintain and update the MCT Training Binder to ensure accuracy and relevance.
• Collaborate with the Needs Training Team to align processes and promote consistency across the ministry.
• Offer additional training for team members as needed.
• Regularly communicate with the MCT Team Leader about team needs, challenges, and progress.
• Ensure adherence to CHM guidelines and provide clear explanations as needed.
• Assist the Team Lead with weekly huddles and contribute insights for performance reviews, including six-month reviews, one-on-ones, SMART goals, and annual reviews.
• Support cross-departmental collaboration and assist other departments when required.
• Maintain confidentiality for sensitive discussions.

Additional Functions

• Exercise integrity and accountability in all aspects of the role.
• Maintain professionalism in all interactions and responsibilities.
• Model CHM’s Core Values and Mission Statement in daily tasks and leadership.
• Conduct oneself as a Christian, adhering to high ethical and legal standards.
• Prepare reports, complete projects, and handle additional duties as assigned.

Qualifications

Required

• High school diploma or equivalent.
• Proficiency with Microsoft Office programs.
• Experience operating routine office equipment (e.g., fax machines, copiers, printers, multi-line telephones).
• Strong analytical and problem-solving skills.
• Excellent organizational and multitasking abilities.
• Effective written and verbal communication skills.
• Detail-oriented with high accuracy in document processing and workload management.
• Team-oriented with a positive attitude and willingness to support others.
• Strong understanding of CHM’s guidelines, policies, and mission.
• Ability to provide constructive feedback and recommendations.

Preferred

• Knowledge of Maternity Global Fee/Stork Package processes.
• Experience with maternity-related medical billing.

About Christian Healthcare Ministries

Founded in 1981, Christian Healthcare Ministries (CHM) is a health care sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other’s medical bills. The mission of CHM is to glorify God, show Christian love, and experience God’s presence as Christians share each other’s medical bills.

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