Job Description

Equity Staffing Group is hiring for a Customer & Technical Support Coordinator in Austell, GA. Our client is a leading global provider of advanced engineering and manufacturing solutions, known for producing high-performance materials and precision-engineered products for industries such as aerospace, automotive, and industrial markets. With a strong commitment to innovation, sustainability, and operational excellence, the company plays a critical role in shaping the future of lightweight metals and materials technology.

Shift timing: 8am to 5 PM

Pay Rate: $24/hr

The Customer & Technical Support Coordinator is essential in creating a positive customer experience by being the liaison between the customer, the manufacturing process and the sales professionals.

The main job functions will include responsibilities related to manufacturing takeoffs, door hardware analysis, processing purchase orders for fabrication, pricing verification, customer service/problem resolution and data maintenance.

Essential Job Functions:

• Delivering exceptional customer service through receiving and processing orders accurately and in a timely fashion
• Must have knowledge and utilization of basic measurement tools (i.e. tape measure, ruler, scale)
• Ability to read architectural drawings or the willingness to learn
• Demonstrate basic knowledge of products and pricing
• Addressing and taking initiative in following up on customer inquiries
• Resolve discrepancies found on customer orders and proactively facilitate the communication between departments for resolution
• Collaborate and maintain communications with Sales Representatives on customer-related issues
• Maintain statuses on assigned customer open order reports
• Continually determine job urgency and priorities to satisfy customer requirements, escalating issues to management as required
• Use problem solving ability to contribute, suggest and/or improve work flows, procedures, etc.
• Using computer proficiency to quickly and accurately enter data
• Adhere to company policies, procedures and system documentation
• Working interactively with fabrication supervisors and other internal customers, to provide accurate & efficient instructions for custom fabrication of aluminum extrusions for doors and frames
• Assist with other related duties as assigned or required

Job responsibilities:

• Successfully interact with other service centers and plants
• Contribute to continuous improvement activities as needed or assigned
• Ensure orders maintain internal schedule to keep pace to be on time to the customer
• Work closely with team members to ensure completion of daily tasks

Basic Qualifications:

• Minimum high school diploma or equivalent from an accredited institution

Preferred Qualifications:

• A drive for excellence in customer service.
• Ability to understand instructions, short correspondence, and memos.
• Excellent interpersonal skills; effectively communicate in writing as well as verbally when presenting information in one-on-one and small group situations to customers, and other employees of the organization.
• Proficiency with Microsoft Office Suite software as well as an ability and willingness to learn proprietary software quickly.
• Professional demeanor and strong work ethic.
• Superior time management, detail oriented, and strong organizational skills.
• Ability to read/understand Architectural Drawings, Details, and Specifications
• 2 years of Material Takeoff/Estimating experience either in construction or manufacturing
• Bachelor’s degree or in pursuit of bachelor’s degree is preferred, with a concentration in math, and technology
• Strong experience with aluminum door and frame fabrication including custom hardware applications
• KaluCAD & JD Edwards experience is a plus

Education:

• Minimum High School
• Bachelor’s degree or in pursuit of bachelor’s degree is preferred

Equity Staffing Group is one of the fastest growing Native American owned staffing companies in the United States. We are a certified Minority Business Enterprise (MBE) by the National Minority Supplier Development Council (NMSDC) and the Rocky Mountain Minority Supplier Development Council (RMMSDC).

Equity Staffing Group is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Equity Staffing Group will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

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