Job Description

LEAD TECH

Job Title: Lead Tech

Reports To: Justin Magruder, President/CEO

Last Updated: June 2024

Status & Salary: Non-Exempt & Hourly. $20-25 per hour.

SUMMARY OF ROLE

The Lead Tech provides our core services to our clients while providing an excellent customer service experience. These services include but may not be limited to window cleaning, pressure washing, rain gutter cleaning, awning cleaning and solar panel cleaning.

ESSENTIAL DUTIES

• Completes assigned work orders while hitting key effective hourly rate target.
  
• Maintains a customer satisfaction rating at 4 or 5 at all times to achieve an increase in customer satisfaction, profitability and repeat business.
  
• Uses scheduling software to track job times
  
• May be required to train inexperienced assistants.
  

· Maintains clean and safe work site by following safety rules and procedures and wearing personal protective equipment as required.

• Attends staff meetings and training as required.
  
• Performs other duties as assigned.
  

KNOWLEDGE, SKILLS & ABILITIES

• Exceptional interpersonal skills which positively benefit interaction with internal and external customers.
  
• Ability to successfully communicate with customers as to the work to be completed at each job and describe our process for completing such work
  

· Ability to operate a variety of light equipment and hand tools according to established safety and risk management practices.

· Organized and efficient with time.

· Ability to work outside for the majority of the workday

· Ability to read and interpret instructions.

· Be available to work a flexible work schedule between 4:00 a.m. and 7:00 p.m. Monday-Friday and an occasional Saturday or Sunday.

QUALFICATIONS

• Access to reliable transportation.
  

Requirements

• Previous window cleaning experience
  
• Clean DMV - Will drive company vehicles
  

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