Job Description

We are looking for a driven Inside Sales Representative to join our team. This role involves engaging with both new and existing clients to promote our company’s products and services. Key responsibilities include preparing quotes, processing customer orders, and managing order entry, tracking, and follow-ups. Throughout the order execution process, the Inside Sales Representative will collaborate with operations and the outside sales team to ensure customer expectations are met or exceeded. Above all, this position focuses on building and maintaining strong relationships with current and prospective customers.

Responsibilities:

• Maintaining and expanding customer database.
• Attending sales group meetings.
• Capturing of accurate and complete information in customer relationship management.
• Quoting and handling order execution from acceptance to completion.
• Coordinating between customer and traffic dispatcher to insure on-time delivery of material.
• Communicating with customers in regard to current relative market information and capturing relative feedback.
• Obtain and provide feedback on Competitor pricing/equipment to Management
• Establish creditable relationships with new customers and maintain ongoing relationships with existing customer base
• Manage a database of potential customers and contact them on a regular base for new opportunities
• Team with Outside Sales Rep to build a pipeline of opportunities and close sales
• Make Outbound Sales calls to prospect new customers provided by OSR/Mgt.
• Note suggestions or complaints and communicate to the Quality/Operations group.
• Support the Quality System of the Company.

Qualifications:

Education & Experience :

• Bachelors degree from an accredited institution
• Able to multi task in a fast paced environment.
• Proficient level of computer skills in typing, number key, Word, Excel and Outlook.
• Able to work in a team environment.
• Exceptional communication skills.
• Problem solving and creative thinking.

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