Oakwood Springs, part of Lifepoint Behavioral Health, nationally known healthcare organization with diversified delivery network with facilities from coast to coast, seeks passionate, patient-centric, and goal-oriented team members to join our team. We specialize in compassionate behavioral health services, including crisis stabilization, inpatient care, and outpatient treatment for acute mental health and substance use treatment. Our philosophy is built on a psychosocial model of care to decrease suicide rates, decrease addiction-related deaths, reverse the decline in life expectancy, and improve productivity in the communities we serve. We offer a collaborative work environment, competitive compensation, and flexible scheduling so you can focus on what really matters–providing quality patient care. Join our team in Oklahoma City, OK, to build a career that touches lives.
Benefits
What you will do in this role:
Qualifications:
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...tools provided Keep detailed written records of each telephone encounter during the call Adhere to all call center metrics as set forth by CMS regulation and call center leadership. Attempt to resolve the members issue completely during the first phone call....