Information Technology Help Desk Analyst Job at Samsung Electronics, Ridgefield Park, NJ

OXpNL0IxbXVCNWk1ZllZbGh3R1ZqQ1U4NFE9PQ==
  • Samsung Electronics
  • Ridgefield Park, NJ

Job Description

IT Helpdesk Support AND Asset Management

Long term

Day 1 Onsite

Support PC or other computing device deployment, administration and support, printer maintenance, technical support of moves, add and changes; application troubleshooting and support of office productivity tools such as Microsoft Word, PowerPoint, Excel, Adobe Acrobat, and other Client applications.

Will have experience in hardware and software installation, troubleshooting and user support.

Must have a high enough level of expertise to meet the needs of the operational needs as related to help desk/support tasks.

Serving as an escalation point of contract for internal applications, hardware, mobile, and remote technology.

Following up on any outstanding issues with customers regarding the status and closure of incidents/requests

Provide VIP Support for executives.

Troubleshooting and resolving all hardware, software, and network problems

Escalate issues to third-level support teams.

Document procedures, FAQs, and inventory of assets

Must be willing to travel up to 10% of the time.

Perform other job-related duties as required.

Own transportation between client sites (NJ area) during their support activities

Require continuity of operations plan or Disaster Recovery Plan in place designed to ensure services can be delivered in the event of a major service affecting events.

All tickets resolved must be document the solution steps and close the incident per customer procedures.

Must be ready and able to interact with requestor via phone, chat, email, and update tickets in clear and concise English. Proper spelling and communication skills are essential to ensure quality services. IT helpdesk/Support agent quality issues must be addressed to customer’s satisfaction.

Level 1 Service Desk support that is proficient in answering calls/email messages/chat, professionally, courteously, and in a timely manner consistent. support PC or other computing device deployment, administration and support, printer maintenance, technical support of moves, add and changes include managing customer asset return, Computer Disposal etc.

MS Office, Adobe, Security S/W: (AV, Escort, NASCA, Secur)

Job Tags

Contract work, Remote job,

Similar Jobs

Garrell Cohon Kennedy LLP

Legal Assistant Job at Garrell Cohon Kennedy LLP

 ...A boutique law firm in Downtown Los Angeles, with a friendly work environment, is seeking a detail-oriented and experienced Legal Assistant to join our talented team. Compensation is negotiable. Duties: - Assist in preparing legal documents such as briefs, pleadings... 

VIA, Visually Impaired Advancement

Orientation & Mobility Specialist Job at VIA, Visually Impaired Advancement

 ...VIA is seeking a full-time Orientation & Mobility Specialist. Under the direction of the Vision Rehab Services Manager, this position provides Orientation and Mobility (O&M) instruction to individuals who are legally blind who reside, work or are enrolled in an education... 

CK National Recruiting

Class A Class A, B, C Drivers Job Job at CK National Recruiting

Class A Class A, B, C Drivers JobIndependent Owner Operator Drivers receive personalized interstate dispatching to guarantee maximum revenue potential...  ...(***) ***-**** Tell em' Gary's Job Board sent you.This truck driving job may have an alternate application method. Look... 

Trueline

Personal Injury Case Manager Job at Trueline

 ...Trueline's client, a respected personal injury law firm, is seeking a Personal Injury Case Manager to join their team in Woodland Hills, CA. This role offers an excellent opportunity for candidates looking to gain hands-on experience in the personal injury legal field... 

Make-Modern

Art Teacher Job at Make-Modern

Company Description Make-Modern is a craft studio with two locations in Fairfield County, CT, and we're growing! Check us out Role Description We are looking for a terrific person to lead crafting classes for kids 5 - 15! You'll prep materials, have a blast with...