IT Helpdesk Support AND Asset Management
Long term
Day 1 Onsite
Support PC or other computing device deployment, administration and support, printer maintenance, technical support of moves, add and changes; application troubleshooting and support of office productivity tools such as Microsoft Word, PowerPoint, Excel, Adobe Acrobat, and other Client applications.
Will have experience in hardware and software installation, troubleshooting and user support.
Must have a high enough level of expertise to meet the needs of the operational needs as related to help desk/support tasks.
Serving as an escalation point of contract for internal applications, hardware, mobile, and remote technology.
Following up on any outstanding issues with customers regarding the status and closure of incidents/requests
Provide VIP Support for executives.
Troubleshooting and resolving all hardware, software, and network problems
Escalate issues to third-level support teams.
Document procedures, FAQs, and inventory of assets
Must be willing to travel up to 10% of the time.
Perform other job-related duties as required.
Own transportation between client sites (NJ area) during their support activities
Require continuity of operations plan or Disaster Recovery Plan in place designed to ensure services can be delivered in the event of a major service affecting events.
All tickets resolved must be document the solution steps and close the incident per customer procedures.
Must be ready and able to interact with requestor via phone, chat, email, and update tickets in clear and concise English. Proper spelling and communication skills are essential to ensure quality services. IT helpdesk/Support agent quality issues must be addressed to customer’s satisfaction.
Level 1 Service Desk support that is proficient in answering calls/email messages/chat, professionally, courteously, and in a timely manner consistent. support PC or other computing device deployment, administration and support, printer maintenance, technical support of moves, add and changes include managing customer asset return, Computer Disposal etc.
MS Office, Adobe, Security S/W: (AV, Escort, NASCA, Secur)
Position Summary: We are seeking a Regulatory Affairs Specialist with a strong background in oral solid dose pharmaceuticals and hands-on experience with CMC (Chemistry, Manufacturing & Controls) to support regulatory submissions and compliance activities. The ideal...
...on a Saturday in a central, easily accessible location, in a conference venue or hotel function room. This is a part-time, self-employed position working one weekend, approximately 4-6 times per year (10 paid hours over one day). You must have full rights to live and...
...collaboration tools. Familiarity with one or more GDS systems and travel/contact center platforms strongly preferred. Ability to lead, coach, and influence others; experience as an informal team leader a plus. Exceptional verbal and written communication and...
...Lab Services is partnering with a respected hospital system in Danville, PA, to find a skilled Analytical Specialist for their Toxicology Department . This role offers a consistent day shift schedule and the opportunity to be a key part of a collaborative clinical...
Now Hiring Dance Instructors Join Our Passionate, Professional Team! West Austin Dance, one of the regions most vibrant and well-established studios, is looking to add passionate, experienced, and energetic instructors to our growing faculty for the 2025-2026 season...