Job Description

Location: Falls Church, VA (Onsite)

Employment Type: Full-Time

Clearance: Secret Clearance ( Must have)

RozTech Solution is seeking a motivated Help Desk and Customer Support Specialist to provide Tier 1–3 IT support services in a secure enterprise environment. This position offers the opportunity to directly support mission-critical systems and end users in a professional and fast-paced setting.

Key Responsibilities

• Deliver Tier 1–3 technical support; escalate complex issues as needed.
• Provide end-user device support: hardware deployment, replacements, peripheral installs, and driver installs.
• Perform Windows OS imaging and upgrades using SCCM.
• Ensure devices remain compliant with required cybersecurity standards.
• Support manual software installations, printer mapping/installs, and approved tool deployment.
• Process user access requests and maintain onboarding/offboarding procedures.
• Monitor and respond to tickets through the Help Desk system.

Qualifications

• Associate’s Degree in IT or related field ( or equivalent experience).
• 2+ years of help desk or IT support experience.
• Hands-on experience with SCCM, Windows imaging, and device lifecycle management.
• Familiarity with security baselines, patching, and compliance requirements.
• Strong troubleshooting, customer service, and communication skills.
• Ability to obtain and maintain a security clearance (active clearance a plus).

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