Help Desk Support Tier II Job at Lucayan Technology Solutions LLC, Tampa, FL

OVQ4MkRGU21CSjYxYzRVa2dRK1RpaW8xN1E9PQ==
  • Lucayan Technology Solutions LLC
  • Tampa, FL

Job Description

Location: MacDill Air Force Base, Tampa, FL

Employment Type: Full-Time, On-Site

Clearance Requirement: Active DoD Secret Clearance

Job Summary

Lucayan Technology Solutions is seeking an IT Help Desk II Technician to provide Tier 2 support for the 6th Medical Group (6 MDG) at MacDill AFB. This role serves as an escalation point for complex issues, supporting system integrity, compliance, and advanced troubleshooting to ensure the availability of mission-critical medical IT systems.

Key Responsibilities

  • Respond to and resolve escalated technical issues involving hardware, software, and networks.
  • Provide Tier 2 support for desktops, servers, and enterprise applications.
  • Manage and troubleshoot user accounts, Active Directory, and group policies.
  • Support patch management, updates, and system security configurations.
  • Track and resolve incidents using ServiceNow and AFNET Remedy ticketing systems.
  • Assist with configuration and troubleshooting of networking equipment in coordination with admins.
  • Perform system monitoring, diagnostics, and root cause analysis for recurring issues.
  • Mentor and support Help Desk I staff by providing technical guidance.
  • Ensure compliance with DoD cybersecurity directives and reporting requirements.

Required Qualifications

  • Associate’s degree in IT, Computer Science, or related field (or equivalent experience).
  • 2+ years of experience in IT support , including Tier 2 troubleshooting.
  • Strong knowledge of Windows operating systems, Active Directory, and enterprise applications.
  • Familiarity with networking fundamentals, patch management, and security tools.
  • U.S. Citizenship required.

Required Security Clearances & Training

  • Active DoD Secret Clearance.
  • DoD 8570 IAT Level II Certification (CompTIA Security+ CE, CCNA Security, or equivalent).
  • Must complete DoD IA/Cyber Awareness, AT Level I, and ITIL-based training per PWS requirements.

Preferred Qualifications

  • CompTIA Network+ or higher networking certification.
  • Microsoft MCSA/MCSE certification.
  • Experience supporting IT in a DoD healthcare environment.

Work Environment

  • On-site daily at MacDill AFB, Tampa, FL.
  • Standard schedule: Monday–Friday, 7:30 AM–4:30 PM (with 1-hour lunch).
  • Must comply with AFOSH safety and Air Force installation access requirements.

Why Lucayan?

At Lucayan Technology Solutions, you’ll join a mission-driven team supporting U.S. defense operations. We value our people as our greatest asset and offer opportunities to grow your career while making a direct impact on national security.

 

Apply Now to advance your IT career and deliver mission-critical support at MacDill AFB.

Job Tags

Full time, Monday to Friday,

Similar Jobs

TalenTier

Industrial Electrician Job at TalenTier

Job Title: Beverage Maintenance Mechanic Location: Clifton Park, New York Shift: 2nd Shift - 3:30pm-11pm - Monday to Friday Employment Type: Full-Time Compensation: Competitive pay ($25.00 - $35.00) + benefits Reports To: Operations Supervisor &##...

Medix™

Surgery Scheduler - 244715 Job at Medix™

 ...Medix is hiring a Surgery Scheduler to support a leading urology practice in Spokane, Washington! You'll serve as a care navigator, guiding patients from start to finish. This role requires a detail-oriented , level-headed individual with a strong customer service... 

Fohlio, Inc.

Senior UX UI Product Designer Job at Fohlio, Inc.

Company Description Fohlio helps organizations with many locations design, procure products and maintain their spaces for construction projects, so that they can provide a consistent quality guest experience that represents their identity and value. Think hotels, restaurant...

Crime Scene Resources, Inc

Forensic Investigator Job at Crime Scene Resources, Inc

 ...attendance; Performs other duties as assigned. Requirements Experience and Education Associate's Degree in Criminal Justice, forensic science, medicine/health care, or related field -AND- one (1) year of investigative experience; OR an equivalent combination of... 

Michelli Weighing & Measurement

Field Service Technician Job at Michelli Weighing & Measurement

 ...We are seeking a skilled Service Technician to join our team. The ideal candidate will be responsible for the installation, maintenance, and repair of various equipment and systems. This role requires a strong mechanical aptitude. The Service Technician will work both...