Help Desk Specialist Job at Atlantic Partners Corporation, Santa Monica, CA

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  • Atlantic Partners Corporation
  • Santa Monica, CA

Job Description

Are you interested in joining a Global Investment Management Firm? Our client is looking for a dynamic individual ready to join our team as a Service Desk Engineer . We will be building out a new environment with state of the art technology.

Your key responsibilities include:

  • Act as a first point of contact for users striving towards first call resolution but able to escalate when needed.
  • Deliver advanced hands-on and remote support for critical end-user computing tasks, such as telephony (Cisco and dealer voice), mobile devices (iOS and Android), and video conferencing systems (Zoom).
  • Engage in collaborative efforts with second and third level technology teams, both domestically and internationally, to resolve complex or urgent issues.
  • Create and manage detailed logs of incidents and requests, identifying trends.
  • Handle user requests and incidents through multiple channels including walk-ups, chats, email, MS Teams, and ticketing systems.
  • Building and deploying PCs and laptops.

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