Job Description

Contour is a long-established aviation services company with a diverse range of capabilities. At Contour, our core values guide every action and decision. We are unwavering in our commitment to integrity and safety, which remains at the heart of all our business lines. Our team members exemplify an attitude of excellence, consistently striving to think like a customer. We believe there is strength in unity, and we work together as a team to achieve ambitious goals.

Full-Time Employee Benefits & Compensation Overview

As a full-time employee of Contour, you are eligible for the following benefits and programs:

Insurance

• Health, vision, and dental insurance, plus short/long-term disability and voluntary life insurance (effective the first day of the month following your hire date)

401(k) Savings Plan

• Eligibility begins the first day of the month following your hire date.
• The Company offers a matching contribution up to 6% of your eligible compensation.
• Enrollment guidelines and a 401(k) Enrollment Guide will be provided during onboarding.

Paid Sick Leave

• Accrual of up to 56 hours of paid sick leave per year.
• Unused sick leave rolls over annually until your sick bank reaches 480 hours.

Vested Vacation Hours

• Eligible to receive vacation hours on January 1st following your hire date.
• These hours will be vested and available for use in accordance with Company policies.

Non-Revenue/Space Available (NRSA) Travel Privileges

• NRSA (non-revenue/space available) travel privileges on Contour upon hire and access to MyID Travel after 6 months of active service.

Leaves of Absence

• Eligible for various types of leave, including:
  • Medical Leave
  • Non-Medical Family Care Leave
  • Maternity and Paternity Leave
  • Personal Leave
• Detailed leave policies are outlined in the Contour Employee Handbook, which will be provided during onboarding.

Compensation Details

• The starting annual salary for this position begins at $42,000.00 with annual increase to a maximum salary of $52,000.00.
• Retention bonus: Up to $2,000.00 per year once maximum salary is reached

Equal Employment Opportunity

Contour is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, citizenship, color, creed, sex, national origin, race, religion, sexual orientation, political affiliation, marital status, pregnancy, pre-disposing genetic characteristics, veteran status, military status, disability, gender identity or expression, familial status, criminal history, status as a victim of domestic violence, or any other protected status.

Accommodations

Contour is committed to providing reasonable accommodations to applicants and employees. If you require accommodations during the application or onboarding process, please contact Human Resources at [email protected] .

Join Our Growing Team

Contour's rapid growth has created exciting career opportunities. We invite you to become part of our family and contribute to our ongoing success.

Summary of Essential Duties

The Flight Attendant is responsible for ensuring the safety, comfort, and well-being of passengers while delivering a high level of customer service in accordance with FAA regulations, company policies, and standard operating procedures. This role requires maintaining cabin safety, conducting safety demonstrations, responding to in-flight emergencies, and providing clear and professional communication to passengers and crew members.

This position requires strong attention to detail, excellent interpersonal skills, and the ability to remain calm and effective under pressure. The successful candidate will be able to follow established safety protocols, provide exceptional service, manage in-flight situations professionally, and complete all required documentation and reports accurately.

Key Responsibilities

• Perform required work duties in an aircraft environment.
• Perform all work activities in accordance with established standards, policies, laws, and regulations, including Federal Aviation Administration regulations.
• Must be able to use all galley/cabin service equipment and in-flight entertainment system unsupervised
• Must be able to use all galley/cabin service equipment and in-flight entertainment system unsupervised
• Work both independently and as part of a team to accomplish work tasks
• Actively seek to ensure the safety and comfort of customers
• Provide exemplary customer service to satisfy and exceed customer expectations
• Provide assistance lifting and stowing luggage (including baggage, garments, and other items) into overhead bins or other storage areas and soliciting assistance when needed
• Attend to individuals needing assistance (such as unaccompanied minors, individuals with a disability and the elderly) throughout aircraft operations
• Prepare and serve meals, snacks, and alcoholic and non-alcoholic drinks
• Maintain professional appearance.
• Project and maintain a positive attitude and composure at all times.
• Be dependable and committed to completing work assignments
• Manage time to complete required work assignments and to ensure overall punctuality.
• Perceive, understand, and respond to written and oral communications and warnings
• Communicate in writing to complete paperwork and detailed reports regarding incidents and/or discrepancies.
• Ability to adjust to a rotating schedule with variable days off, variable hours that could include up to a 16-hour duty day. A duty day could range from two (2) to 14 hours.
• Must be willing to work nights, weekends, and holidays and will be expected to be away from home sometimes for weeks.
• Sit in an assigned jump seat with seatbelt and shoulder harness fastened.
• Retrieve and store items in the overhead bins which can be as high 67" from the floor.
• Exposure to peanuts, pets, and other allergens
• Perform tasks that require frequent walking, bending to ankle level, and reaching above shoulder level and reaching inside overhead bins to retrieve or store items.
• Maintain the appearance of the aircrafts cabin, galley and lavatory
• Restocking the galley
• Practices safety conscious behaviors in all operational processes and procedures.
• Comply with other tasks assigned by management or the Pilot-in-Command.
• Other duties as assigned my Inflight Services leadership.

Key Responsibilities Flight Attendant Specific

• Respond during emergency situations by effectively implementing instructions from the flight deck and following required safety and emergency procedures.
• Guide or direct (verbally or non-verbally) passengers during emergency situations (such as evacuations) to minimize impact of the event and protect passengers and crew members.
• Provide emergency medical assistance (e.g., performing CPR and basic first aid) to assist individuals in distress.
• Ensure the aircraft and passengers are in full compliance with policies, procedures, regulations, and safety measures.
• Effectively communicate verbally to make onboard public address announcements, complete safety demonstrations, and provide instruction to others.
• Must be willing to open emergency exits and close aircraft doors weighing up to 60 pounds and push and pull heavy beverage/food carts requiring 32lbs of force when pushing or pulling.

Key Responsibilities Cabin Attendant Specific

• Restocking the galley, including but not limited to:
• Following established procedures to ensure that the aircraft has been restocked.
• Ordering and picking up requested catering items for a passenger
• Checking expiration dates on food items and drinks
• Ensuring that food items are not left on the aircraft once passengers have deplaned
• Notifying Inflight Services Leadership when inventory stock is running low.

Base Location

Must live in the tri-state area and must be within a 2-hour driving distance to any of the tri-state airports including, but not limited to Teterboro Airport, NJ (TEB) and White Plains, NY (HPN).

• Minimum age: 23 years
• High school diploma or GED required
• Valid driver’s license, good driving record, and valid passport
• Authorized to work in the United States and able to travel in/out of the country
• Fluent in English (bilingual skills preferred but not required)
• Must pass:
  • DOT pre-employment drug screen and ongoing random testing
  • 10-year background check, criminal history review, fingerprinting, and reference checks
• Successful completion of Contour’s four-week Flight Attendant Initial Training Program
• Ability to work variable schedules, including nights, weekends, holidays, and duty periods up to 16 hours.
• Must live within one (1) hour of assigned domicile.
• Able to lift 75 lbs. with or without reasonable accommodation
• Strong interpersonal skills with a polished, professional, and customer-focused attitude.
• Proven ability to work effectively with a variety of personalities and in a fast-paced, team-oriented environment.
• Demonstrated leadership and organizational skills with the ability to coordinate multiple priorities and meet deadlines.
• Strong attention to detail with the ability to handle interruptions and adapt to changing situations.
• Self-motivated with the ability to motivate others and maintain a positive attitude under pressure.
• Excellent written and verbal communication skills delivered with tact and professionalism.
• Ability to manage multiple complex tasks simultaneously while maintaining accuracy and quality.
• Able to work both independently and collaboratively as part of a team.
• Commitment to working in a safe, professional manner in compliance with all regulatory requirements (OSHA, EPA, state, and federal).

Disclaimer: The above statements are intended only to describe the general nature and level of work required for the referenced position; they are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in the position. Please be advised that the duties and expectations of this position may be subject to change.

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